Ampersand is a boutique business & technology consulting firm that works with forward-thinking teams and individuals who have the courage and enthusiasm to face complex challenges and push the boundaries of what is possible. Leveraging technology and a collaborative, empathy-first focus, we empower enterprise organizations to shatter limitations, reimagine what is possible, and actualize their ambition.

Received and accessioned specimens for testing; evaluated specimens and test orders; determined priority of work and batches to maintain acceptable turnaround time; recognized unacceptable and unusual specimens and handled appropriately.Performed testing on biological samples, quality control samples and proficiency samples making measurements and calculations using IFA and automated procedures.Evaluated raw and final data for accuracy; recognized and corrected errors and unusual results; interpreted results to produce a final report.Maintained, calibrated, and cleaned instrumentation; performed scheduled and as needed maintenance and critical function checks recognizing significant changes in instrument function; troubleshot as necessary.Performed required QC/QA duties including: followed quality control rules; monitored controls for error detection and taking corrective action; maintained laboratory records, maintenance logs, quality control charts, reagent and standard logs, and worksheets.Performed SRS and reference accept functions as required.

Managed a multi-line phone system while maintaining a courteous and friendly demeanor, contacting patients and doctors to acquire necessary information such as insurance and other personal identifiers for test orders.Created and corrected patient test orders and records using Meditech. Received inpatient facility samples and verified proper collection and labeling. Processed samples for outsourcing to other lab testing facilities.Worked closely with MLTs and other lab professionals. Interacted with doctors and other medical staff, answering questions about orders and verifying proper procedure. Operated a fax machine to provide patient results to outpatient facilities.