Responsibilities: • Managing a front of house role, ensuring all clients, visitors and services are greeted and directed to the correct business. • Professional in personalised call handling, taking and forwarding messages via email and competent using the switch board.• Providing business support competently, versatile in day to day Front of House tasks such as managing the company diary and prioritising in an ad-hoc environment.

Responsibilities: • Liaising with customers, banks and the four main financial industry bodies, including insurance companies and insolvency practitioners.• Assessing and Investigating complaints and requesting information – composing and issuing formal written responses to emails and letters. This included mediating between clients and industry bodies.• Progress claims and complaints to conclusion. Convert offers from the banks into invoices for the client and processed payments over the phone via the ‘Virtual terminal, Cash flow’ platform.

• Customer service – managing customer queries and going the extra mile to ensure satisfaction • Stock management – stock taking, ordering, rotation and merchandising• Cash management – managing a cash and card transactions, supporting the back office reconciliation process and paperwork