Apply in-depth industry knowledge towards the development of new techniques and improving processes or work-flow for the Records Managements departmentServe as a subject matter expert within Legal Holds, directing the internal customers to the proper training required to fill the role as a Records management Officer and the requirements that are needed to be met to fulfil the Legal gold statueAccessing the Records Management Governance Tool System to research and follow up on uploaded documentation to make sure the Legal hold is applied to the appropriate systems, documentation, applications etc Work with a limited level of direct supervision, when the proper tools are provided, exercising independence of judgement and autonomy.

Maximized team knowledge and productivity by training a team of four, monitoring and directing teammates in application of best practices and regulatory protocolsComplete detailed communication requests from bankruptcy trustees, as well as in-house swap requests to the required cusip security movements to maintain compliance for public finance accounts as well as bankruptcy municipalitiesCollaborate with our offshore IT team to make sure collateral feeds are properly fed through to our third-party vendors securities distribution team Work in a fast pace environment troubleshooting and Identified issues and diligently work to resolve problems i.e. invoice payments to external legal counselHelped improve operations by revamping the processes and procedures; streamlining the public finance process causing it to become more lean and efficient, resulting in better business practicesSupport 20 Relationship Managers within the loan mitigation unit; by seeking approvals for invoice payments and fulfilling request for expense reportsTracking approximately 20-30 invoice approvals and payments weekly through an excel spreadsheet and an access database as well as Legal Tracker

Maintained access database and McCraken and provided technical assistance for document retrieval for five commercial real estate team membersDrafted 10 to 12 detailed in house extension and modification contracts weekly for commercial real estate purchases, worked closely with bank Relationship Managers and external counsel from beginning to endOrganized and maintained all booked closing documents from lien releases to deeds of trust to notes, making sure the physical copies were in a secured location after the official closings and uploaded the pdf copies in the appropriate systems

Cross-trained colleagues on Standard front end system, helping to reduced process inconsistencies and effectively trained team members on best practices and protocolsPromptly responded to more than 25 telephone inquiries and requests from prospective Premier customers daily: followed-through on all critical inter-departmental escalations to increase customer retention rateDelivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiencesDeveloped highly empathetic client relationships and earned a reputation for exceeding service standard goals

Worked closely with management in supervising a team of 10-15 production workers in the creation of radiators and air conditionersResponsible for maintaining continuous flow of production striving to reach the required nightly quota Performed quality assurance and adjusted calibrations on the equipment throughout the shiftAssisted skilled trades person with troubleshooting and repairing machine malfunctions

General sales of computer equipment and accessoriesManaged accounts requiring licenses for multiple computersMaintained high sales volume with West Coast team