Melanie Hobbs Email and Phone Number
I am an authentic, collaborative and solution-focused leader with over twenty years experience transforming businesses, managing people, operations and delivering projects, efficiencies, profitability and customer success. Focused on putting the needs of my team and customer first, I am able to anticipate and address emerging risks prior to major issues arising and effectively manage or mitigate them. I have been active in helping develop and onboard new and changing services for large organisation's, with a focus on service design and support. I genuinely enjoy working alongside my team, empowering each member to be the best they can be, helping them identify areas for growth, to establish career development plans. I work best in an organisation that values its people and fosters integrity, collaboration, diversity, development and recognition. My career has enabled me to work across different industries whilst developing a comprehensive knowledge of Information, Communication and Technology Services, with expertise across ITIL and IT Service Management (ITSM), operations, professional services, capabilities management, governance, people leadership and general management. Leveraging my experience and leadership capabilities, I have been engaged to deliver business innovation, transformation, cost efficiencies, business growth and service improvement program's, including service design and the development of business continuity plans. My strengths lie within the people leadership, transformation, customer engagement and delivery space; I am able to maximise value through the development and delivery of strategic priorities. I enjoy challenging the norm and looking at ways the organisation and team can be a step ahead of the competition to deliver exceptional services. My ideal role encompasses my passion for People, Innovation and Service Delivery.
Datacom
View- Website:
- datacom.co.nz
- Employees:
- 5466
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General Manager - Cyber Security SolutionsDatacom Sep 2024 - PresentWellington, New ZealandContinuing to lead an exceptional team of Cyber Security professionals; working closely with our customers to help them optimise and enhance their security posture, with bleeding edge technology.
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General Manager - Security Solutions ManagementDatacom Dec 2022 - PresentResponsible for developing and implementing strategy and business plans for the implementation, maintenance and optimisation of platforms and solutions in the Cyber Defence Operations Centre, for customers across New Zealand and Australia.
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Business Manager - Network Operations And Project ServicesDatacom Apr 2018 - Dec 2022WellingtonFocus on transforming the department to improve service delivery outcomes and re-establish the organisation’s reputation. Manage the performance, development and sustainability of the department, including empowering teams, identifying new ways of working and pursuing opportunities to maximise revenue.Key Achievements:• Maintained 95% staff retention rate for three consecutive years• Increased staff engagement year on year, which was at 95% in 2020• Exceeded financial targets and maintained consistent growth • Improved the capability of staff and the delivery of services • Increased the technical certificate level of Engineers and Consultants • The continued growth of the Professional Services Team, 30 Consultants in 2021
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Business Manager - Networks Projects & ConsultingDatacom Apr 2017 - Apr 2018WellingtonManaged the performance, productivity, development and sustainability of the network consulting team and services. Accountable for providing leadership and guidance to a team of skilled professionals, providing services and solutions to our Networks customers.Key Achievements:• Successfully delivered on a strategy to reshape and transform the business• Increased staff engagement from initially 52% in 2017 to 94% in 2018• Grew the team from initially 12 to 24 Consultants within 18 months• Supported the team to increase market share, exceed forecasted financial targets and optimised the delivery of professional services• Actively encouraged and supported the professional development of Consultants, both technical and soft skills
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Unified Services ManagerDatacom Jul 2014 - Apr 2017WellingtonApproached for this role to manage the Service Aggregation for the ACC Account with full responsibility of leading the end-to-end delivery of ICT services across a portfolio of 20+ internal and outsourced providers. Senior member of the Account Management Team, with a strategic focus to manage vendor onboarding, integrate new support and mitigate risks. Empowered, coached and guided virtual teams, in particular, the Process Services team managing the ITIL Functions. Drove good governance through the development of policies and procedures while investigating and addressing non-compliance and risks. Oversaw major incident and problem management matters, including leading investigation, refining processes and recommending changes. Promoted and reinforced compliance with ICT governance principles, policies and procedures.Key Achievements:• Successfully developed and embedded a service design process that improved the transition of projects into production for new and changing services• Developed and managed the continual service improvement plan across a large network of providers, improving service delivery outcomes
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Service Delivery ManagerGen-I/Telecom Nz Limited - Spark New Zealand Jun 2012 - Jul 2014WellingtonManaged both service delivery and customer service requirements for two 24/7 high profile customers. Senior Member of the Account Management Team, overseeing environment changes across vast, business-critical ICT Environments. Mitigated risks and non-compliance through risk assessment, mitigation, management and reporting processes.Key Achievements:• In conjunction with the Department of Corrections, successfully onboarded the Electronic Offender Monitoring Service and assisted with the development of a Business Continuity and Disaster Recovery Plan• Delivered a large project which installed a network of video conference systems throughout the Department of Corrections for business use and within prisons for court appearances -
Business OwnerVideo Ezy Sep 2009 - Feb 2014ParaparaumuOwned and managed the back-operations of the business, including human resources, marketing, procurement, recruitment and people management.Key Achievements:• The store was ranked as one of the top 10 Video EZY stores in the country -
Managed Services ManagerAsnet Technologies Ltd (New Zealand) Sep 2001 - Jun 2012WellingtonApproached for this position by the Managing Director to develop, market and manage an international public Video and Audio Conference ServiceKey Achievements:• Established a managed service offering, the first of its kind in New Zealand• Developed a core arm of the business ‘MeetNow’, which provided international point to point and multipoint video conference services• Developed and managed an audio conference service • Developed and facilitated an end-user video conference training programme
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Manager Outpatient ServicesCapital And Coast District Health Board Mar 2001 - Sep 2001Wellington, Porirua, ParaparaumuManaged the unit and a multidisciplinary team of Nurses, Health Care Assistants, Administration Staff and cleaners across three hospitals
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Manager - Voice ProvisioningSpark New Zealand Oct 1996 - Mar 2001WellingtonManaged all aspects relating to planning, leadership, business development, service delivery, cost control, team leadership, human resources and vendor management matters for 0800, 0900, Service Activation and Video Conferencing Departments
Melanie Hobbs Skills
Melanie Hobbs Education Details
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Wellington College Of HomeopathyDiploma In Homeopathy -
First Year
Frequently Asked Questions about Melanie Hobbs
What company does Melanie Hobbs work for?
Melanie Hobbs works for Datacom
What is Melanie Hobbs's role at the current company?
Melanie Hobbs's current role is Cyber Security Leader of People, Operations and Professional Services.
What schools did Melanie Hobbs attend?
Melanie Hobbs attended Macquarie Graduate School Of Management, Macquarie Graduate School Of Management, Wellington College Of Homeopathy, The University Of Waikato.
What skills is Melanie Hobbs known for?
Melanie Hobbs has skills like Vendor Management, Service Delivery Management, It Service Management, Customer Service, Staff Development, Staff Management, Business Development, Account Management, Managed Services, Training Delivery, Mentoring, Business Process Development.
Who are Melanie Hobbs's colleagues?
Melanie Hobbs's colleagues are Daniel Grimshaw, Sunny S., Rohit Prasad, 阮小胖, Kathleen Bright, Eric Akoa, Heinrich Von Horn.
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Melanie Pulliam
Atlanta Metropolitan Area5manheim.com, gmail.com, coxautoinc.com, coxautoinc.com, coxenterprises.com2 +177023XXXXX
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