Senior leader with 20+ years of progressive results building, scaling, and managing top-tier client service operations within the finance/investment data product space. Recognized throughout career for superior team leadership skills—including the ability to rally staff around a common vision, exceed targeted service delivery levels, foster cross-team collaboration, and implement the best practices needed to maximize performance. Strengths include working extensively with leaders in various departments (Operations, Sales, Product Management, Strategy, Technology) on escalated service issues and complex problem-solving efforts, in addition to collaborating with international HQ teams on strategic initiatives.Accountable - Always up for a challenge and will see the job through to the end. Willing to take responsibility for actions, lead with intention and provide honest feedback and evaluation.Flexible - Work alongside peers using a variety of skills necessary to complete the task. Use teamwork and effective communication to streamline the process being flexible and re-focusing when faced with unexpected challenges.Influential - Applies professional experience of 20+ years in the financial services industry to excel in identifying problems and finding solutions. Relates experience from various roles and projects to build confidence and formulate the best strategy to solve the issue.