• Train subscribers and employees in the RMLS™ office, on live webinars and at field locations. • Assists subscribers with technical issues over the phone, on live chat for RMLSweb, and multiple technical applications including RPR, SentiLock, Homesnap, Remine, Showingtime, Paragon and more)• Assists in coverage of the Front desk position. This includes, registering agents, account changes and terminations.• Create instructional Powerpoints, handouts and outlines from beginning to end for adult learners• Managed registration program, schedule training classes, and verified training calendars for all 11 RMLS™ locations using RMLSweb, Outlook, Publisher, and Timetap.• Traveled on an average of 150 miles a week and up to 1000 miles in a week

• Responsible for sales, marketing, occupancy, and delinquency management of a 400-unit facility, this included preparing units for auction as required by law.• Provided outstanding customer service including assessing and resolving customer problems and professionally handling internet, telephone and walk-in inquiries.• General management of the office including but not limited to opening and closing the office, maintaining petty cash, making daily bank deposits, managed 2-3 employee’s schedules and duties.• Maintained all required tenant documentation in a neat and orderly manner.

• Performed administrative support for one owner with five companies, including: correspondence, coordinating meetings, created spreadsheets, reports, and set-up contracts with Vendors. Analyzed bid specifications for State, City, County and Federal bids for processes. Created procedures and processes for the companies.• Reorganized multiple positions, this included learning the position by performing the role, rectified any problems, and then implemented a more efficient and organized outcome for both the company and new trainee. These positions were customer service, order taking, invoicing and applying payments with QuickBooks, and shipping and receiving for four of the companies located at the Portland Location. • Was the liaison between the companies.

• Train Members both in the RMLS™ office and in field locations. Salem, Roseburg, Eugene, Portland Metro and outlying counties. • Assist members with technical issues with RMLSweb, SentriLock Key System and other technical applications, Realtor Property Resource (RPR), Find.• Assist in coverage of the Customer Service Position. Registered Agents, set up SentriLock System. Balanced Monies, ran reports.• Created instructional Power Points, Outlines and taught the instruction.• Scheduled all training classes and verified training calendars for all of RMLS™ using RMLSweb, Outlook and Publisher. • Created a schedule and boundaries for all of our offices.