Melanie Hunter Email & Phone Number

Boise, Id, Us

Remote

Maintain level performance while managing multiple areas of support from a report issue, OS/IEClient application to valuation and training topics. Work as the customers advocate withdevelopment to implement suggested changes within the application. Work with QA, providingdetailed steps to reproduce client issues.* Establish and maintain strong client-vendor relationships which require a high degree ofinterpersonal skills, regular oral and written communication and industry expertise* Analyze unique client business processes and work with client to establish best practicedocumentation tailored to their needs* Provide comprehensive training and technical support to client information systemsteams and end users* Provide phone and online support for my accounts clients using Eatec SolutionsInventory Procurement Software* Troubleshoot and resolve incoming issues as related to Eatec Solutions; document allissues in tracking software

Facilitated the implementation of new client installs and upgrades of several software versionreleases. Trained international and domestic customers on site.* Project Manager for Eatec Corporation, an enterprise Inventory Management Solutionsoftware for the Food and Beverage and Retail Industries* Manage multiple international and domestic clients; maintaining project plans, customerdeadlines, software implementation and training* Analyze customers business needs and processes, and developed recommended bestpractices and process flow documentation for end-users including custom software solutions* Act as liaison between client and development during Software Development Life Cycle* Extensive experience training and providing technical support to clients with a range ofskill levels and has received excellent end-user feedback on quality of teaching andeffectiveness of training techniques* Assist with quality assurance testing, software releases, and report customization* Mentor new hires; develop and maintain internal training documentation

As a manager of a successful restaurant, worked within monthly, quarterly and annual budgets togrow the business while reducing over-all costs, increasing profits 8%.* Facilitated growth of business 8% over 2003 sales* Managed the daily operations of restaurant, including banquets* Responsible for accounts payable and receivable* Implemented successful menu changes with GM and Kitchen Manager* Redesigned training manuals and schedules* Redeveloped and implemented sever and bartender daily and weekly checklists* Responsible for scheduling servers, bartenders and managers on a bi-weekly basis* Work with proprietors, direct GM and GM from sister location on controlling costs such aslabor, food, and beverage(Details of the following roles available on request)

Education record

Education record

Education record