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Experienced Senior Application Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Databases, Software as a Service (SaaS), Software Documentation, Inventory Procurement Systems, and Business Intelligence.
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Saas Application AdministratorAgilysysBoise, Id, Us
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Senior Saas Applications AdministratorAgilysys Corporation Jan 2008 - PresentRemoteMaintain level performance while managing multiple areas of support from a report issue, OS/IEClient application to valuation and training topics. Work as the customers advocate withdevelopment to implement suggested changes within the application. Work with QA, providingdetailed steps to reproduce client issues.* Establish and maintain strong client-vendor relationships which require a high degree ofinterpersonal skills, regular oral and written communication and industry expertise* Analyze unique client business processes and work with client to establish best practicedocumentation tailored to their needs* Provide comprehensive training and technical support to client information systemsteams and end users* Provide phone and online support for my accounts clients using Eatec SolutionsInventory Procurement Software* Troubleshoot and resolve incoming issues as related to Eatec Solutions; document allissues in tracking software
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Saas Application AdministratorAgilysys Jun 2014 - Present
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Senior Application SupportAgilysys Feb 2012 - Jun 2014
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Implementation Project ManagerEatec Corporation Jan 2005 - Jan 2008Facilitated the implementation of new client installs and upgrades of several software versionreleases. Trained international and domestic customers on site.* Project Manager for Eatec Corporation, an enterprise Inventory Management Solutionsoftware for the Food and Beverage and Retail Industries* Manage multiple international and domestic clients; maintaining project plans, customerdeadlines, software implementation and training* Analyze customers business needs and processes, and developed recommended bestpractices and process flow documentation for end-users including custom software solutions* Act as liaison between client and development during Software Development Life Cycle* Extensive experience training and providing technical support to clients with a range ofskill levels and has received excellent end-user feedback on quality of teaching andeffectiveness of training techniques* Assist with quality assurance testing, software releases, and report customization* Mentor new hires; develop and maintain internal training documentation -
ManagerThe Hop Yard American Alehouse & Grill Jan 2003 - Jan 2005As a manager of a successful restaurant, worked within monthly, quarterly and annual budgets togrow the business while reducing over-all costs, increasing profits 8%.* Facilitated growth of business 8% over 2003 sales* Managed the daily operations of restaurant, including banquets* Responsible for accounts payable and receivable* Implemented successful menu changes with GM and Kitchen Manager* Redesigned training manuals and schedules* Redeveloped and implemented sever and bartender daily and weekly checklists* Responsible for scheduling servers, bartenders and managers on a bi-weekly basis* Work with proprietors, direct GM and GM from sister location on controlling costs such aslabor, food, and beverage(Details of the following roles available on request)
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Alehouse ManagerPyramid Breweries, Inc Jan 2002 - Jan 2003
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ManagerThe Hop Yard Jan 2001 - Jan 2002
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ManagerThe Hop Yard American Alehouse & Grill Jan 1993 - Jan 2001
Melanie Hunter Skills
Melanie Hunter Education Details
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Folsom High School -
St. Mary’S College
Frequently Asked Questions about Melanie Hunter
What company does Melanie Hunter work for?
Melanie Hunter works for Agilysys
What is Melanie Hunter's role at the current company?
Melanie Hunter's current role is SaaS Application Administrator.
What is Melanie Hunter's email address?
Melanie Hunter's email address is me****@****sys.com
What is Melanie Hunter's direct phone number?
Melanie Hunter's direct phone number is +177081*****
What schools did Melanie Hunter attend?
Melanie Hunter attended Saint Mary's College Of California, Folsom High School, St. Mary’s College.
What skills is Melanie Hunter known for?
Melanie Hunter has skills like Sql, Integration, Troubleshooting, Microsoft Sql Server, Business Analysis, Vendor Management, Team Leadership, Process Improvement, Cloud Computing, Requirements Gathering, Software Project Management, Business Process Improvement.
Who are Melanie Hunter's colleagues?
Melanie Hunter's colleagues are Muthukumar Sankaralingam, Sherlip Evelin A, Khumuthini Baskaran, Suthesh S, Raja Bharath, Jeevitha Boopalan, Vicki Guseman.
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Melanie Hunter
Experienced Materials And Process Engineer With Broad Professional Experience.San Diego, Ca -
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