Melanie Kempton

Melanie Kempton Email and Phone Number

Sr. Analyst - Center Operations at Verizon Wireless @ Verizon Wireless
basking ridge, new jersey, united states
Melanie Kempton's Location
Marysville, Ohio, United States, United States
Melanie Kempton's Contact Details

Melanie Kempton work email

Melanie Kempton personal email

n/a
About Melanie Kempton

Experienced Communications background with a demonstrated history of working in the telecommunications industry. Skilled in Employee Engagement, large scale Event Planning, Contact Centers, Adobe Photoshop, PowerPoint and Leadership.

Melanie Kempton's Current Company Details
Verizon Wireless

Verizon Wireless

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Sr. Analyst - Center Operations at Verizon Wireless
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Melanie Kempton Work Experience Details
  • Verizon Wireless
    Sr. Analyst - Center Operations
    Verizon Wireless Nov 2015 - Present
    Hilliard, Oh
    Create and develop Employee Engagement team and activitiesProject planning and execution for the Employee Engagement Team Create center communications for DirectorCreate, implement and communicate center incentives and contestsDesign Target Vision slides for centerPlan and execute center events and activitiesReporting and analysisCreate PowerPoint presentationsCreate, coordinate, implement and communicate Call Center community service drives/activitiesLead the 2016, 2017 and 2018 Center Kickoffs
    View
  • Verizon Wireless
    Analyst - Communications & Projects
    Verizon Wireless Mar 2011 - Present
    Lead QMindShare Pilot nationally for Customer ServiceCreate Leadership emails for VP and Call Center DirectorsSupport Employee feedback tool the Midwest AreaArea contact for incentive payout and recognition systemManage the design, setup and rollout of ICE SitesMaintain Midwest Area Customer Service IntrawebDesign banners, graphics, logos, and other media to gain employee interestCreate daily/weekly emails for Midwest Area employees to inform and educate frontline employees and leadershipCreate and deliver miscellaneous e-mail communication requests for both center and area initiativesProvide cost analysis and logistical recommendations to determine most effective course of actionDesign high visibility graphics/communications/logos for Midwest Area teams and leaders
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  • Verizon Wireless
    Timesheet Coordinator
    Verizon Wireless Apr 2010 - Mar 2011
    Dublin, Oh
    • Audited timesheets and attendance for call center employees• Review Attendance and send Letters as applicable• Process updates in system• Work with Supervisors/Leadership regarding timesheet/adherence/benefit time issues and concerns• Prepare documentation for termination requests as needed
  • Verizon Wireless
    Culture And Recognition Consultant
    Verizon Wireless May 2007 - Apr 2010
    Dublin, Oh
    • Responsible for planning and executing center events for 600+ employess• Responsible for development & implementation of culture and recognition initiatives for the Dublin Call Center• Employee satisfaction analysis & program implementation, establishing effective partnerships with various vendors & VZW leaders/consultants throughout the area• Monthly employee/leadership roundtable meetings• Create & distribute call center communications
  • Verizon Wireless
    Supervisor, Continuity Marketing Operations
    Verizon Wireless Sep 2005 - May 2007
    Dublin, Oh
    • Assist in driving customer retention & revenue generation• Responsible for managing a team of approx. 12 coordinators• Review reports to identify areas of opportunity for team.• Bi-Monthly 1:1 sessions to review quality observations and feedback on performance• Leader/Creator of the CMO Recognition and Planning Committee• Planning and leading team meetings and huddles• Interviewing internal candidates• Resolve escalated calls and issues for our customers• Lead employee roundtables

Melanie Kempton Skills

Call Centers Telecommunications Customer Experience Customer Retention Leadership Wireless Mobile Devices Customer Satisfaction Event Planning Customer Service Employee Engagement Mobile Technology Contact Centers Management Team Leadership Account Management Project Management Development Of Employees Team Building Training Wireless Technologies Lte Sales Collections Web Services Photoshop

Melanie Kempton Education Details

Frequently Asked Questions about Melanie Kempton

What company does Melanie Kempton work for?

Melanie Kempton works for Verizon Wireless

What is Melanie Kempton's role at the current company?

Melanie Kempton's current role is Sr. Analyst - Center Operations at Verizon Wireless.

What is Melanie Kempton's email address?

Melanie Kempton's email address is me****@****ess.com

What schools did Melanie Kempton attend?

Melanie Kempton attended Columbus State Community College.

What skills is Melanie Kempton known for?

Melanie Kempton has skills like Call Centers, Telecommunications, Customer Experience, Customer Retention, Leadership, Wireless, Mobile Devices, Customer Satisfaction, Event Planning, Customer Service, Employee Engagement, Mobile Technology.

Who are Melanie Kempton's colleagues?

Melanie Kempton's colleagues are Melissa Woodcock, Fiona Mccoy, Kaleb Pittman, Rick Mendez, Rubasagar A, Brianna Dakin- Davis, Frank Brancaccio.

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