Melanie Knight Email and Phone Number

- Primarily responsible for the successful design and execution of all projects undertaken by the Event Services Team. Effectively manages team in the allocation of duties to facilitate projects and monitor progress through to completion.- Design and implementation of Event Management & Event Coordination Services including Virtual Event Services, Pre-Event Services, and On-site Event support.- Assisted with creation and implementation of new client onboarding process. Manage and facilitate new client onboardings with methodical process management. Conducts training sessions and creates new event websites using MeetMax software. - Responsible for facilitating the recruitment, training, retention, and management of the Event Services Team. This includes assisting with the development of job descriptions, prompting updates, and new titles as needed.- Day-to-day management of the Event Services Team including operational supervision, coordination of projects and delegation of duties, training & professional development.- Development of key performance indicators and team objectives, provides regular reporting to management.- Assists in sales process to ensure projects are specified, scoped, priced, and invoiced appropriately and accurately.

Responsible for planning, executing, and staffing of events utilizing the MeetMax software and PlanetAV onsite equipment and systems.

-Created and maintained policies and procedures around inventory, operations within the store, ship to store processes, and stockroom organization-Maintained 11,000 unit inventory of footwear/apparel; executed regular cycle counts, damages, send back transfers, full store inventory counts, and planned for incoming deliveries-Regularly conducted retail physical inventory from employee coordination via Shopify & SAP-Worked alongside leadership team to exceed store sales and performance goals; held regular team meetings -Coached and led one of the top US performing teams of 16 ambassadors; involved in recruiting, interviewing, and training process for new hires

-Oversaw all aspects of operations and visual representation of two BCBG shops within the same department store-Worked directly with Bloomingdale's executive team to elevate and drive BCBG partner shop business; resulted in a 50% increase in client business during first 6 months in manager role-Forecasted monthly/weekly sales goals based on last year/plan numbers and promotions-Hosted events within the department and partnered with Personal Shopper/Stylists resulting in a 40% boost in sales-Managed a team of 6 high performing employees including scheduling 1:1 development sessions and trainings on sales techniques -Coached team on how to build and maintain client relationships through B.connected CRM system-Developed new hire training materials and assisted district managers with recruiting, hiring, and scheduling for new team members

-Managed top district team, consistently performing in top 20% of district’s weekly MTD/YTD reviews, TY vs. LY and ADS/UPT performance-Played a primary role in the opening of second BCBG partner shop inside of a department store; boosted launch sales by establishing relationships with higher-end Macy’s clientele -Analyzed shop performance daily to ensure high productivity on the sales floor; set monthly sales goals and expectations for the shop and individual members of the team-Led division monthly planning calls and regularly presented at weekly district conference calls to share best practices and learnings -Worked closely and traveled with District Manager; helped with store openings, closures and providing coaching to shops in need of assistance

-Created and maintained bi-weekly team schedules based on the needs of the business and personnel -Regularly conducted retail physical inventory from employee coordination via DART by Datascan -Hosted visitors from BCBG Corporate team providing insight into operations as well as tours of the floor-Established and implemented store policies and procedures in compliance with Shop Manager -Executed floor-sets monthly; maintained pristine floor presentation and balanced inventory flow