Performed a variety of procurement, budgetary, and administrative functions in implementing or supporting assigned programs, policies, and procedures utilizing the Unified Financial Management System.ACH Control; analyzed daily return item report ensuring return codes are in compliance with National Automated Clearing House table of allowed return codes.Share Draft Control; reconciled reports balancing to the NFCU General Ledger and the Federal Reserve Bank report of incoming activity; examined the Federal Reserve Bank Daily Statement of Activity to ensure adjustments are processed and reconciled to appropriate member general ledger account.Wire Transfers; processed Central Processing requests for cash orders and cash deposits utilizing the Federal Reserve Bank Cash Services functions; maintained daily funds recap sheet to ensure proper balance levels were sufficient for business.VISA; analyzed disputed and fraudulent VISA check cards transactions to determine the correct retrieval and chargeback processing reason codes as outlined by the VISA Dispute Resolution Rules and Operating regulations; worked with VISA credit third-party processor’s fraud representatives to obtain cardholder affidavits and updated account information as needed.Performed purchasing, direct deposit control, monetary transactions, and resolved problems for 500+ members. Awarded back-to-back “Customer Service” and “Employee of the Month” awards.Operations Specialist Trainer; conducted analysis of training requirements and needs through surveys, job analysis, interviews, and personal collaborations. Briefed analysis/presented improvement opportunities.

Developed lesson plans; curriculum based on the fact that young children learn best by doing and that learning is not just repeating what someone else says but requires active thinking and experimenting to find out how things work and to learn firsthand.Directed daily and routine activity; provided high-quality before and after school care for children in ages 5 years through 12 years. Provided a safe and stimulating environment where children can learn and have fun without interference.Provided the foundation for academic or "school" learning for children to achieve key goals during early childhood. Created curriculum that required children to learn highly abstract symbols such as letters (which are symbols for sound) and numerals (which are symbols for numerical concepts).

Returned Items; recognized and identified suspicious activity such as kiting, money laundering, and potential fraud trends. Reported findings to ETF Operations and Security/Fraud Department.Purchasing; managed NAVISOURCE system and monitored the Virtual Stock Boy Advisory for low stock items; processed requests for new items to be added to the stock catalog which ensured proper authorization was granted and correct general ledger account numbers have been assigned.VISA; analyzed all branch VISA change form and intelligent case reports to ensure appropriateness of requested change and processes requests on the First Data System; Activated credit cards based on phone verification and information provided by cardholders and comparison to the Summit online computer system; Audited data provided on report to the FDR/Evolve Credit card system to validate transmitted data is correct and account has been set-up properly.Wire Transfers; performed dual controlled verification functions of outgoing wire transfers by accessing the Federal Reserve Bank Fedline Advantage computer system; verified OFAC website to confirm Bank Secrecy Act regulations are being followed and incoming and outgoing wires do not contain suspicious data.VISA debit and prepaid card subject matter expert; monitored monthly debit/ATM card re-issue reports for accuracy; navigated Card Wiz system to perform research and solve member and branch Gift and reloadable card inquires.

Assisted customers with existing financial accounts and helped open new ones; assessed customer’s needs and recommended banking solutions.Excellent communicator with solid knowledge of banking processes and products; solved banking problems, such as debit or credit card issues. Identified opportunities for upselling products and services to meet monthly sales quotas.

Received, reviewed and completed documentation for all existing accounts as well as all new products and services. Initiated appropriate follow-up activity on delinquent accounts; maintained chronological records of all facts, information developed and action taken.Determined reasons for delinquency and established equitable payment arrangements enlisting the cooperation of the member, tracking member’s compliance to revised payment schedule.Analyzed loan applications for consumer, second mortgage, and HELOC loans. Approved share and certificate loans within established limits. Evaluated data in members records; determined what action will be taken and selects a method for implementing that action.Lead Teller; processed deposits to member’s accounts on an automated teller system, branch teller equipment; verified cash and endorsements and provided members with receipts. Cross sold PFCU products and services, exceeded monthly cross sale goals by more than 15%.Support Representative; trained new employees in financial transactions and procedures; created instructional materials and applied a wide range of teaching methods and tools consistent with learning requirements achieving 99.5% pass-rate.