Leads a team that delivers transformative digital-first user experiences that are engineered to the simplify customer journeys and maximize growth opportunities.

Constructed roadmaps for key money movement products over the product lifecycle, including all card programs, and ensuring alignment with the corporate strategy and other business lines

Delivered new product lines, products and support services that makes money movement easier for consumers, including a new debit and credit cards product. This involved establishing all people, processes, and systems required to support all stages of the product life cycle.Managed many custom and commercial off-the-shelf software projects using waterfall, agile or hybrid methodologies.

Coached, mentored, and motivated sales employees to take positive action and accountability when applying needs-based sales activities through on site training and developing training videos.

Conducted cost-benefit, credit-risk analysis, and presented recommendations to executives on the financial viability of programs that balanced the need to maintain member services while maintaining profitability.

Adjudicated subprime vehicle loan applications from dealerships within credit policies and risk tolerances in a timely manner. Built relationships and interacted extensively with dealerships to increase market share.

Collections Agent (2002 – 2004)Customer Service Call Centre Agent (2001 – 2002)Business Support Administrator (2001 – 2001)

Licensed Financial Advisor (1998 – 2001)Customer Service Representative (1998 – 1998)