As Acting Manager I oversaw all departments at both Nelson Prestige properties, implemented and ensured compliance with new COVID-19 protocols, while ensuring that we maintained our high levels of service for guests.

I instructed the Management of Housekeeping & Maintenance course for the Hospitality & Tourism program at Selkirk College's Tenth Street campus.

As Assistant General Manager I work closely with the hotel's staff including Front Desk, Housekeeping and Conventions, and collaborate with the hotel's restaurant, cafe, hair salon and spa to provide guests with the best possible stay experience.I assist the General Manager with daily operations including Human Resource Management, Revenue Management, Inventory, and hotel maintenance.I am also responsible for organizing groups, training staff, and overseeing guest relations.

I interact visitors and provide them with information about Nelson and the surrounding area. This often includes distributing maps and brochures, and telling them about local attractions, accommodation, restaurants, shopping, and outdoor activities. I work with the other Visitor Centre staff to ensure visitors are welcomed and given a comprehensive understanding of everything Nelson has to offer. I am the administrator for the Chamber of Commerce, and am responsible for interacting with chamber members. This includes managing member accounts, providing information about advertising opportunities, and chamber member benefits. I also have the opportunity to help out with Chamber of Commerce events and fundraisers.

I made reservations, received and checked in guests, took payment and checked out guests, and provided information about the hotel's services, as well as local services and attractions. I also managed online availability and was responsible for providing social media updates.

Sold day tickets and other company products, introduced guests to the mountain, answered guests' questions about amenities as well as local attractions, and performed other administrative tasks as needed.

Answered visitors' questions about Victoria and the surrounding area, sold tickets to local attractions, and booked visitors' transportation and accommodation.

Answered visitors' questions about Nelson and the surrounding area, helped visitors find accommodation, distributed relocation packages and information, and performed other administrative duties as assigned.

Answered questions about rafting trips, created publicity for the company, and booked rafting trips.