Managed and facilitated the Tableau training program, including office hours, reviewing, and providing feedback on learner dashboards, creating and administering the proficiency exam

Curated and designed learning solutions that align with the needs of Amazon users and guide them through using Amazon Projects to solve their specific project management requirements

Designed, developed and maintained curriculum for three product lines, to address the needs of various audiences from Pre-Sales to Technical Support Consulted directly with the business leaders and subject matter experts (SMEs) across three global regions, to determine training needs and design the appropriate solutions and assessmentsPrioritized and delegated project tasks across team boundaries and/or geographically dispersed teams while managing multiple priorities and parallel projectsDeveloped content for Instructor-led classes, Webinars, eLearning, video clips and job aids using Articulate 360, Camtasia, Audacity, Photoshop, PowerPoint, Adobe Acrobat and Snag ItEvaluated consumption and measured instructional effectiveness of learning content and solutions

Managed the development process for documentation and courses: established and meet checkpoints, milestones and deliverables; performed or ensured quality testing was performed; ensured issues were identified and resolved in a timely mannerWorked directly with Product Managers, subject matter experts (SMEs), and clients to determine functionality and business processes Used standard project management methodologies, assessed scope and determined resource requirements to create, manage and modify project plans to ensure timely creation of documentation and course deliverablesDesigned and developed core and custom e-Learning courses to ensure knowledge transfer, comprehension, and practical application through hands-on simulationsCreated, revised and reformatted materials to ensure information was accurate and up-to-date, including user guides, product feature guides, online help and release notes