Melanie Mathis Email & Phone Number

Marietta, Georgia, United States

• Responsible for properly opening the store prior to customers entry (opening registers, read emails, print out daily paperwork, POS promotional and marketing changes, updating and moving products and signs, cash wrap organization, etc).• Responsible for driving store performance as Floor Leader by being constantly aware of all customers and associates.• Responsible for tracking KPI by performing hourly reads and documenting the data on the Daily Numbers sheet.• Successfully operate register system (CHARM System) for all transactions.• Maintain a current knowledge of all products and services.• Serve customers with knowledgeable, friendly support at every stage of shopping, fitting, and purchasing.• Successfully process all customer transactions (purchases, returns, exchanges, price adjustments, gift receipts, online purchases, etc).• Responsible for daily and prompt Dayforce entries and ensuring all corrections are entered prior to payroll is submitted.• Ability to override certain customer transactions.• Assist in training sales associates on proper procedures and daily functions and responsibilities. • Responsible for inventory management and SSO (Locate and BOPIS System, Markdowns, Shipment, Replenishment, Transfers, Damages and Inventory Adjustments, Backroom Organization).• Responsible for Safety and Emergency Procedures and preparedness.• Responsible for reaching out to Store Support for any technology issues, store repairs, system passwords, customer concerns.• Responsible for performing calling campaigns for customers not on email via Customer Connect.• Responsible for properly closing the store for the evening which includes store organization for the next day of business, reporting a missed carrier pickup, close registers completing deposit documentation of cash overage, if needed.• Perform loss prevention procedures prior to exiting the building for the evening.

Atlanta, Georgia, United States

• Managed cross-functional teams to achieve project goals on time and within budget constraints.• Aided in hiring and administering of salary.• Conducted performance reviews, provided suggestions for improvement plans.• Managed schedules and schedule changes to uphold successful operations• Managed company Interns, training for interns and schedule changes.• Regularly reviewed all laws, regulations, and other applicable obligations to stay abreast of any changes.• Cultivated positive rapport with employees to boost morale and promote employee retention.• Encouraged collaborative problem-solving approaches among team members.• Established team goals and effectively communicated to team members.• Coordinated and managed corporate events.• Enhanced communication within the teams by holding regular meetings, encouraging open dialogue.• Processed employee expense reports.• Managed department budget and reduced office expenses by implementing smarter solutions with service vendors.• Managed office vendors and maintenance requests.• Managed monthly billing process and Billing Specialists to ensure prompt and accurate AP/AR invoicing for client.• Developed monthly billing reports using Excel and Smokeball Legal Billing software.• Reviewed accounting financial reports and processes, resulting in reduced errors, with 0 weekly billing discrepancies.• Responsible for sending check requests to the bank and retrieving checks from the bank on a weekly basis.• Responsible for approving the accuracy of requested checks and signage prior to application submissions for the week.• Managed all company credit card expenditures, with 100% reconciliation of all charges.• Conducted regular audits of billing records to ensure accuracy.• Reviewed billing problems with specialists, researched issues, and ensured all concerns were resolved within 72 hours.• Trained and mentored staff on procedures, compliance requirements, and collections techniques.

Atlanta, Georgia, United States

• Responsible for issuance of various permits and licenses such as alcohol and business licenses.• Completed licensing process for all applications submissions (paper and electronic filing) with 0% return due to inaccuracies.• Completed processing of new licenses and renewal of expiring licenses through meticulous preparation, paper and online submission, and follow-up of relevant documentation.• Provided exceptional customer service addressing all inquiries with exact information and prompt responses.• Participated in cross-functional collaboration between departments through effective communication and coordination of licensing activities.• Served as primary point of contact for regulatory agencies for multiple states, fostering positive relationships to ease smooth communication during inspections or audits.• Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.• Provided expert guidance to internal and external teams on interpretation of application and relevant rules, regulations, policies, and guidelines on licensing.• Managed high volume of license applications by keeping database system for tracking and reporting purposes.• Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.• Processed payments for fines and fees, issued receipts, and updated account balances.• Responded to telephone requests for information from attorneys, state regulatory agencies and other involved parties.• Continuous review of State, City and County laws and requirements to complete accurate and efficient reviews.• Submitted documentation to local outlets for issued public notification of official activities or meetings.• Performed additional cross-functional departmental requests

Marietta, Georgia, United States

• Directed day-to-day quality assurance department activities, building rapport with team members to ensure a smooth workflow and prompt completion of tasks. • Responsible for onboarding of employees, assigned initial entry compliance testing and ensured completion and passing. • Handled all internal and external customer complaints, resolved issues. • Adjusted policies to meet changing needs, as necessary. • Monitored workflow to improve employee time management and increase productivity. • Maintained and enforced regulatory compliance on company policies and goals. • Evaluated employee performance, trained, and coached to improve areas of weakness and promote progress. • Conducted routine quality inspections for compliance with established specifications. • Developed staff skills through targeted training programs, to support growth in performance and career opportunities. • Evaluated staff performance weekly and provided immediate coaching to address inefficiencies. • Generated reports detailing findings and recommendations. • Mentored junior team members on best practices, fostering a culture of support and continuous improvement. • Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development. • Primary point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally. • Managed regulatory testing initiatives, setting up metrics and testing precautions, prior to execution.• Completed quarterly regulatory testing (FCPA, FDCPA, UDAAP, Dodd-Frank, ADA, CFPA, MLA, SCRA, TCPA, OFAC, CFPB, FACT, FHA, RFPA, Reg B, Reg C, Reg D, Reg E, Reg P, Reg V, Reg Z)• Performed manual test cases, prior to delivery to team; validated all test results ensuring 100% passing rates for all employees.• Completed Assessed pre-implementation testing for new system modifications for potential impacts.• Managed testing database for firm

Atlanta, Georgia

• Successfully managed UST systems for Racetrac/Raceway stores, in 7 states with 0% violations.• Streamlined regulatory compliance processes by implementing efficient monitoring and tracking systems.• Reviewed all marketing materials prior to distribution to prevent potential violations or misrepresentations that could result in regulatory fines from governing bodies.• Collaborated with legal department to interpret complex regulations, developing clear policies and procedures for organizational adherence.• Provided targeted training programs for employees, increasing awareness of regulatory requirements.• Served as subject matter expert on industry-specific regulations.• Provided guidance to stakeholders across various departments on best practices in maintaining compliance standards.• Maintained strong relationships with regulatory agencies, authorities, and customers, for open communication in addressing concerns or inquiries promptly.• Reduced company risk exposure by identifying and addressing areas of non-compliance through comprehensive audits and training.• Managed compliance efforts, by reviewing and preparing all data, reports, and other records for auditing purposes.• Consulted with clients on best practices for all process improvements and regulatory initiatives.• Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.• Delivered and tracked program training for associates and supervisors to ensure accuracy provided.• Supervised and coached compliance personnel in UST monitoring.• Addressed compliance issues by developing and implementing corrective action plans according to regulatory requirements.• Investigated potential compliance violations and reported findings to senior management.

Atlanta, Ga

• Managed diverse portfolio of prime accounts, while keeping elevated level of customer satisfaction.• Coordinated cross-functional teams to develop customized solutions for client's unique needs.• Implemented process improvements to enhance efficiency and productivity within account management team.• Conducted regular account reviews to ensure alignment with client goals, leading to consistent positive feedback.• Increased client satisfaction by providing exceptional account management and prompt resolution of issues.• Monitored and analyzed customer feedback to identify opportunities for improvement.• Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.• Fostered lasting relationships with customers through effective communication and quick response.• Contributed to team goals in a fast-paced environment.• Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.