• Partner and collaborate with subject matter experts, stakeholders and business partners to identify business goals and define learning objectives to support desired outcomes• Design, develop and deliver innovative learning solutions using ADDIE and adult learning principles• Consistently receive 100% favorable satisfaction rating from both clients and learners• Develop online and blended learning solutions incorporating graphics, audio, video and animation using publishing and authoring tools such as MS Office, Articulate and Audacity• Analyze current learning programs to identify opportunities for improvement and ensure continuous business alignment• Measure and evaluate learning results using the Kirkpatrick Model• Continuously focus on own personal and professional development including business acumen, technological knowledge and leadership skills

• Served as primary subject matter expert of the LMS (SuccessFactors) and consult with internal and external clients to provide targeted solutions and optimal LMS functionality • Responsible for the management, user migration, course input and upload, alpha/beta testing, user management interface, vendor community portal, complex reporting and analytics, social learning, and related processes• Managed company education assistance programs and relationship with tuition administration vendor• Administered various assessments/tools (i.e. MBTI, 360, EQ-i, etc.) across the organization, partner with external vendors to build and maintain assessment tools, and compile assessment reports/analytics for leadership development and organization effectiveness team• Resolved employee issues with LMS and tuition reimbursement programs by managing cases in Salesforce and upholding a 24-hour SLA for all inquiries• Served on Employee Resource Group (ERG) Board of Directors

• Acted as single point-of-contact for Learning Business Partners and provided operations support of various learning and leadership development programs• Served as core member of the LMS Governance Board• Performed administrative functions in the LMS including working through course access issues, building courses, classes, curricula, and programs, updating transcripts and class rosters, creating and pushing course assignments, and retiring inactive courses• Compiled training reports for Learning Business Partners• Built and published surveys using online tools such as Zoomerang, Survey Monkey, and Qualtrics

• Coordinated all logistics of leadership development programs including enrollment management, pre-work distribution, supply management, vendor relationship management, data entry, and reporting of training results• Lead diversity initiatives focused on an inclusive work environment and maintained the diversity website• Assisted with various assessments and measurements including administration of the 360 assessment tool, coordination of the employee engagement survey, and development and execution of the company exit survey• Provided full administrative support for the Assistance Vice President of Organization Effectiveness and Senior Director of Learning and Development• Served as Treasurer of the Employee Recognition Committee

• Provided full administrative support for the Vice President of Marketing, Vice President and General Manager of Electromechanical and Director of Human Resources• Simultaneously supported executives’ respective teams including invoice processing, calendaring and travel• Administered confidential and proprietary information such as corporate strategic initiatives and salary planning/administration• Orchestrated, proofread and edited various reports and presentations• Facilitated communications with key constituents including vendors, internal/external customers and executive staff• Prepared, submitted and followed through on required documentation for a wide variety of international business dealings including passports/visas and proforma invoices• Recipient of Bravo Award in May 2007

• Managed project plans of numerous credit card marketing campaigns and reprice initiatives• Collaborated with vendors in developing, routing, proofing and producing portfolio mail pieces• Coordinated with the Acquisitions and Portfolio Managers respective campaign projects• Audited campaign matrices and pricing reports• Maintained quarterly government regulation books• Managed fulfillment inventory through a web-based tracking system• Adeptly served as President of the Employee Events Committee

• Provided full administrative support for the President and CEO of Direct Merchants Credit Card Bank, N.A. in his dual role as Executive Vice President of Metris Companies • Simultaneously and effectively supported four additional executives• Administered confidential and proprietary information such as corporate strategic initiatives, employee performance reviews and salary planning/administration• Organized and flawlessly managed all details from start to finish for meetings, events and conferences including travel, catering, facilities, corporate gifts and guest speakers• Prepared, proofread and edited various reports and presentations• Facilitated communications with key constituents including the bank Board of Directors, vendors, internal and external customers and executive staff• Compiled and managed data for our operating agreement with the government regulation authority• Served as Recorder for the Site First Response Group, as appointed by executive management, as well as member on the Employee Events Committee