- Delivering a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem-solving- Building a strong understanding of the products and seamlessly weaving this information into guest interactions in an authentic way- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns

- Design dynamic and engaging dance fitness classes tailored to various skill levels and fitness goals- Create an atmosphere that motivates and inspires participants to challenge themselves while enjoying the experience.- Deliver educational information on the benefits of dance and overall fitness, empowering participants with the knowledge to support their health and wellness journey.

- Deliver exceptional customer service by creating an authentic, organic experience of excellence for every guest through genuine connection, and a positive atmosphere. Handle & resolve escalated customer issues with professionalism and empathy.- Train and mentor new employees, ensuring they are well-versed in company policies, procedures, and customer service standards.- Foster a supportive and collaborative work environment, encouraging team productivity. Led by example to maintain high standards of service and efficiency.- Manage the opening and closing procedures of the store.

- Ensure smooth day-to-day operations by coordinating various office activities.- Primary point of contact for clients and vendors, addressing inquiries, processing orders, and managing communications.- Assist in coordinating graphic design projects, tracking progress, and meeting deadlines. Collaborate with designers and clients to facilitate efficient workflow and project execution.

- Conducted market research to identify industry trends, target markets, and potential client opportunities contributing to the expansion of the company’s client base & business opportunities.- Developed content and visual aids to effectively communicate value propositions and drive interest.- Assisted in maintaining client relationships through regular communication and follow-ups. Addressed client inquiries and concerns, ensuring high levels of satisfaction and long-term engagement.

- Assist in maintaining high customer satisfaction levels - Lead and motivate the customer service team - Train new customer service team members -Collaborate with management on strategic initiatives