Uline: April 2015Returning Customer Service Representative: March 2019-PresentFront Desk Attendant at The Lodge in Manitowish Waters: March 2017-February 2019 • Greeted customers at check in, check out and during their stay.• Confirm and updated multiple “wait list” reservations in peak and off peak season.• Liaison for weddings, corporate events as well as tours of off sight rentals.• Phone reservations for individuals as well as group holdings. • Guide to activities/events in town and in the surrounding areas.• General maintenance around the facility to uphold high standards.• Scheduling for all employees to comply with requested time off. Senior Customer Service Representative/Traces September 2015-March 2017• Point of contact for carriers associated with missing, damaged or mis-delivered orders.• International requests connected to Commercial Invoices, ECCN, Schedule B and SLI.• Coordinate expedited shipping with freight carriers, Saturday deliveries and couriers.• Set up freight returns, send UPS return labels and confirm appointment windows.• Assist in Truckload shipments partnering with Transportation and the warehouse.• Participate in corporate side by side interactions to explain the process of the Trace team.Customer Service Representative April 2015-September 2015• Interacted with customers on orders, products, questions, payments and new accounts.• Extensive training to guarantee exceptional service and knowledge for customer issues.• Assisted in multiple projects while working third shift for CS week as well as other reports.• Processed customer returns, shipping and order status questions.• Provide assistance to customers in regards to Uline.com along with custom items.

I choose to make every customer a priority. Making our customers happy while still maintaining the top revenue generating store is why we are number one in the Chicagoland area. I am proud holding a consistent occupancy well above the market standard. I am a seasoned and trusted manager making myself a point person for questions to novice and experienced managers throughout the company. Great store for all storage needs and 100% climate controlled. Best amenities in the business and phenominal employees to prove it. If you need reassurance, please, visit our website and check reviews on Yelp. Www.lifestorage.com

Diligently pursued delinquent accounts, customer service, auction processing, alleviate customer issues, sale of merchandise, selling techniques on all types of units, meeting and exceeding company goals/quotas, face to face marketing, business to business marketing, chamber member, event planning /participation for company events throughout all locations, daily maintenance, accuracy of inventory and closing the sale of any inquiry.

Supervise multiple employees while delegating certain responsibilities, administers branch office duties, planned fleet strategies, insured customer service, hired new employees and executed termination duties. In charge of a luxury fleet that had the most rental contracts completed and held the highest rating of customer service for thirteen out of fifteen months at two separate offices. Started a brand new office from the ground up starting from consulting on construction to helping finish the furniture set up all while still running a rental office.

Directed marketing plans for core accounts by dispersing accounts among my employees, recruited new business from outside vendors from business to business marketing, stabilized customer service issues, optimized time management, collected outstanding debts from insurance companies and auto body shops, trained new employees on specific interpersonal communication to customers and business partners and maintained office attitude with contests and basic respect.

Prepared new employees for promotion, worked daily rental tasks, developed marketing strategies and was designated acting assistant manager for one office with two separate satellite offices. Had one of the highest rated customer service rating for a dealership with 92% of customers completely satisfied.

Served customers, resolved customer concerns, customized car rental agreements for individual situations, developed ongoing relationships with existing accounts and customers, learned and taught different selling techniques in order to increase revenue, answered phone calls from inquiring rental customers and handled insurance claims from multiple auto body shops. Referred car sale leads to customers that were in recent accidents.