Melanie N. Email & Phone Number

Des Moines, Iowa, United States

•Maintains and controls insurance remittance advice and patient payments•Applies payments to invoices, transfer denials and underpayments to appropriate work-queues, and moves balances to patient liability •Balances daily deposits in Excel •Maintains spreadsheets that document activity for each daily deposit with accuracy and attention to detail

Peoria, Illinois, United States

• Obtained insurance pre-certification or prior-authorizations through insurance for diagnostic imaging • Completed appropriate forms or requisitions needed for referrals or testing, including appropriate CPT/ICD-10 coding• Provided appropriate and timely documentation in the patient’s EMR using standardized workflows and processes.• Relayed authorization information to scheduling staff of specialist, outpatient service offices as requested, and patient

Remote

• Compiled data on infection and incident reports in two quarters and made comparisons for the facilities quality assurance and performance improvement program • Analyzed data of infection and incident reports and determined top infections and incidents for focused audits and review • Made recommendations for improvement based on data analysis

Bloomington, Illinois, United States

• Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and facility • Greeted and checked-in detox and mental health patients, signed and submitted consents, and collected personal, medical, and insurance information• Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays

Normal, Illinois, United States

• Shadowed varying roles in the Health Information Management department and developed an understanding of department functions and work responsibilities• Assisted in the Health Information Management department with prepping, scanning, and assigned a form ID to medical charts• Analyzed medical records for deficiencies in dictation, flagged deficiencies, and notified the physicians for any deficiencies

Peoria, Illinois, United States

• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner• Worked as team member performing cashier duties, product assistance, and cleaning• Assisted in grand opening operations at the Peoria, IL location in December 2015

Bachelor Of Applied Science And Technology, Health Information/Medical Records Administration/Administrator

Minor, Information Systems