Melanie Olson Email & Phone Number

Saint Paul, Mn, Us

Austin, Texas, Us

- Advised program and product owners on policy updates and changes within the industry- Analyzed over 400 local, state, national, and international MLS regulations and interpreted written policies- Completed product reviews and led the development and implementation of comprehensive compliance SOPs- Collaborated cross-departmentally and drove improvements to maintain compliance and data governance- Created Salesforce reports and analyzed data to assess risk and vulnerabilities- Built and maintained local and national MLS relationships and partnerships- Created documentation for training and process improvements within Confluence and Google Suite- Facilitated license registration activities in accordance with requirements and deadlines- Led the development and implementation of comprehensive compliance SOPs, enhancing data governance through the creation of the Compliance Database API- Spearheaded the creation of a risk assessment database within Salesforce, identifying and mitigating potential product risks, which contributed to maintaining robust compliance across multiple CRM systems- Owned and solved compliance related issues by de-escalating situations through communication channels and Jira, leveraging resources and professional judgment- Acted as the primary Compliance SME, facilitating cross-functional project teams in the development and sales phases, ensuring adherence to industry regulations and enhancing product processes

Austin, Texas, Us

- OJO Labs acquired WolfNet Technologies in 2018- Advised Account Managers and customers on policy updates and changes within the industry- Served as POC for Account Managers and escalations for issue resolution- Prepared reports and subsequent analysis for operational effectiveness- Conducted product reviews using industry standard compliance regulations and consulted on solutions- Created process improvements, reporting materials, and training materials- Guided Account Managers through client on-boarding process and coached on best practices- Lead Account Management Team through complex situations and encouraged professional growth- Maintained strong, long-lasting client relationships by being the POC for enterprise accounts- Subject Matter Expert for MLS regulations and Data Services product

St Louis Park, Minnesota, Us

- OJO Labs acquired WolfNet Technologies in 2018. - Managed enterprise level partnerships and assisted with the preparation of new license and data requests- Developed and provided customer training and consulted on best practices- Prepared and monitored submissions of new and renewal licenses in accordance with MLS requirements- Maintained compliance procedures and handled data display compliance issues- Ensured collaboration and ongoing communication between internal departments- Led the on-boarding process for new customers- Maintained MLS licenses and on-boarded new data feeds- Led research projects and created Salesforce data reports for Accounting and Operations

St Louis Park, Minnesota, Us

- Assisted with travel arrangements, meetings, conference calls, and special projects for CEO- Facilitated registration related activities including reporting to state and local MLSs for license maintenance- Regularly reviewed local and state regulations that affect license compliance and advised product managers and engineers on compliance changes- Developed and maintained professional contacts and relationships with various regulatory authorities through effective written and verbal communication- Acted as liaison between customers and partners- Maintained internal files, created reports using CRM software, and scheduled meetings- Assisted other teams with projects and urgent tasks such as accounts payable and website development

St Louis Park, Minnesota, Us

Andover, Mn, Us

- Being the POC for an agent team at Keller Williams by assisting in the process of buying/selling properties. - Handled sensitive information with discretion when working with contracts and uploading client information to the regional real estate system. - Designed and printed marketing supplies, updated team website, and mailed promotional materials. - Organized tasks for closing properties and worked with third parties to maintain services.

Minneapolis, Mn, Us

- Investigated book promotors by completing exploratory tasks for campaigning and promotional research. - Other duties included shipping books nationally and internationally to book editors and reviewers, assisting other departments with small to medium sized projects, file paperwork, and assisting editorial department with submissions.