Melanie Ozuna Email & Phone Number

• Invited prospects to fill out application upon completion of property tour.Conducted property showings to highlight features, answer questions, andredirect concerns to close contracts.
• Handled tenant communications by quickly responding to requests formaintenance and answering any questions or concerns.
• Provided exceptional customer service to residents, handling inquiriesprofessionally and efficiently.
• Utilized various software programs to track tenant… Show more Invited prospects to fill out application upon completion of property tour.Conducted property showings to highlight features, answer questions, andredirect.
• Utilized various software programs to track tenant data, generate reports andlegal documents Show less

Los Angeles Metropolitan Area

• Perform various housekeeping duties including mopping tile and wood floors, washing dishes as well as, cleaning walls, surfaces, dusting, kitchen appliances and overall detailed organization.
• Maintain neat and clean kitchen area and wiped counters.
• Clean including deep cleaning, vacuuming, dusting furniture, sanitizing restrooms, removing trash, and other related tasks as necessary
• Facilitates cleaning interior spaces for various residents.
• Provide quality service to… Show more
• Provide quality service to customers by providing one-on-one attention to detail.

Hollywood

• Approach, greet, and interact with service drive customersProspect current used vehicle owners from multiple sources with thepurpose of purchasing their vehicle.
• Thoroughly appraise vehicles arriving on site.Using sound judgment, research, and excellent interpersonal skills to makeoffers on vehicles and close sales.
• Used software to analyze market conditions.
• Review vehicle DMV/conditions report.Provide guidance and support to dealership Managers and… Show more Approach, greet, and interact with service drive customersProspect current used vehicle owners from multiple.
• Review vehicle DMV/conditions report.Provide guidance and support to dealership Managers and Sales Associatesas it relates to purchasing needs in used vehicles.
• Use used car sales knowledge to explain equity, values, and reconditioningcost to potential sellers.

Arcadia, California, United States

• Exceeded client expectations to garner future services.Enhanced client satisfaction by consistently providing thorough and efficientcleaning services.
• Optimized scheduling processes for improved time management thatallowed for more appointments per day.
• Followed procedures when using chemical cleaners and power equipment toprevent damage to floors and fixtures.
• Maintained a high level of cleanliness in clients'' homes, resulting inincreased customer… Show more Exceeded client expectations to garner future services.Enhanced client satisfaction by consistently providing.
• Maintained a high level of cleanliness in clients'' homes, resulting inincreased customer retention and referrals.
• Sanitized apartments after move-out or prior to move-in.Established a reputation for punctuality, professionalism, and dependabilitythat contributed to high levels of client satisfaction and repeat business.

Glendale, California, United States

• Greeted customers entering store and responded promptly to customerneeds.
• Operated cash register for cash, check, and credit card transactions withexcellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customerconcerns.
• Counted money in cash drawers at beginning and end of shifts to maintainaccuracy.
• Adapted quickly to new technologies implemented at POS systems, ensuringseamless transition periods for both… Show more Greeted customers entering store and responded promptly to customerneeds.
• Adapted quickly to new technologies implemented at POS systems, ensuringseamless transition periods for both staff and customers.

• Performed various secretarial and organizational duties to support executives and managers.
• Managed customer inquiries regarding repair statuses and collected payments.
• Managed the day to day operations of the high-volume auto body repair facility.
• Assessed and estimated all vehicles in the shop while maintaining/building relationships with most major insurance carriers.
• Initiated all purchasing – materials, parts, etc. as well as creating/generating reports to manage… Show more
• Initiated all purchasing – materials, parts, etc. as well as creating/generating reports to manage effectively.

Los Angeles Metropolitan Area

• Learned and maintained in-depth understanding of product and serviceinformation to offer knowledgeable and educated responses to diverse
• customer questions.Achieved high satisfaction rating through proactive one-call resolutions ofcustomer issues.
• Adhered to company policies and scripts to consistently achieve call-timeand quality standards.
• Managed high call volumes while providing exceptional customer supportand maintaining professional… Show more Learned and maintained in-depth understanding of product and serviceinformation to offer knowledgeable and.
• Managed high call volumes while providing exceptional customer supportand maintaining professional composure.
• Provided personalized assistance to clients, fostering strong relationshipsand promoting brand loyalty.

Los Angeles Metropolitan Area

• Operated multi-line phone and directed all incoming calls to appropriate parties promptly and efficiently.
• Managed inventory control and budgetary expenditures related to company supplies.
• Developed and implemented comprehensive office filing system for legal and financial documents related to real estate ventures.
• Prepared reports for Executive Management.
• Provided executive and clerical support for the staff including correspondence, mail distribution, calendars… Show more
• Provided executive and clerical support for the staff including correspondence, mail distribution, calendars, reception, and hospitality.

Education record

Education record