Hi Everyone, I'm Melanie, Welcome to My LinkedIn ProfileThroughout my professional career, I have remained a Versatile, resourceful, multi-tasking, and performance-driven professional with extensive experience in managing patient schedules, consulting on insurance plans, providing medical assistance, managing office operations, and overseeing/training employees.My reputation as a goal-oriented project champion with a track record in establishing clinical centers and providing delivering patient-centric and in-person/remote customer service.I am capable of managing all aspects of the employee recruiting process with ease and expertise.What makes me stand out is my stellar record of optimizing customer success touchpoints, fielding customer queries, and exhibiting in-depth understanding of services and products.I'm well renowned for significantly contributing to the development and maintenance of customer-facing documentation, the provision of personalized solutions, and the establishment of reliable operational procedures.I’m also known for exercising immaculate management talents to conduct training and development programs; build and lead teams to achieve shared goals. Employers recognize me as a professional who excels in communicating with others and cultivating lasting connections with clients is more likely to keep those clients as customers.I am an out-of-the-box thinker with excellent communication, problem-solving, teamwork, and organizational abilities. I am also proficient in leveraging latest computer applications and databases, such as MS Word, MS Excel, MS PowerPoint, MS Outlook, EMR, EPIC, NextGen, AllScripts, ECW, and PerfectServI have demonstrated ability to thrive in remote/hybrid working environment, while effectively managing time and prioritizing work queues.My passion is for delivering service and leadership that goes beyond organizational expectations. Connect with me today or send me an email at melanie.pegg@yahoo.com