Melanie Panatex Email & Phone Number

Austin, Texas

Austin, Texas

- Served as a technical and procedural resource to assist in resolving policy / policyholder concerns - Sent out termination letters, non- renew and reduced coverage letters to Policyholder and Agents - Maintained and updated policyholder records - Performed general mail desk responsibilities - Provided assistance by performing a variety of service and.

Austin, Texas Area

- Investigated, evaluated, negotiated, and concluded claims including verification of coverage, legal liability and extent of damage to automobiles and property. - Researched, interpreted and applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts..

Austin, Texas Area

Austin, Texas Area

- Assist with new agent appointments, mergers and acquisitions, and agent terminations. - Run credit reports on owners of independent agencies for potential eligibility to write business with Mercury Insurance. - Appoint and terminate new agency producers license through NIPR (National Insurance Producer Registry) in order for producers to write lines of.

2310 N I H 35 Round Rock, TX

Responsibilities Maintained and updated sales files, was responsible for preparing and sending out group proposals and contracts for future prospects. Worked with OnQR&I and OnQ systems when setting up SRP(Special Rate Plan ).Coordinated clients payments, inputted rooming list and managed room inventory in hotel system. Confirmed all VIPs and special guest.

2310 N I H 35

Austin, TX

Austin, Texas Area

Responsibilities Use up- selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquires and request and resolve issues in a timely, and efficient manner File guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guest.

Orlando, FL

February 2012 to April 2012Responsibilities Use up- selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquires and request and resolve issues in a timely, and efficient manner File guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and.