Melanie Panatex Email & Phone Number

Austin, Texas

Austin, Texas

- Served as a technical and procedural resource to assist in resolving policy / policyholder concerns - Sent out termination letters, non- renew and reduced coverage letters to Policyholder and Agents - Maintained and updated policyholder records - Performed general mail desk responsibilities - Provided assistance by performing a variety of service and support functions

Austin, Texas Area

- Investigated, evaluated, negotiated, and concluded claims including verification of coverage, legal liability and extent of damage to automobiles and property. - Researched, interpreted and applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts. - Communicated with witnesses, agents, other insurance companies, repair shops, contractors, medical providers, attorneys, and others in the… Show more - Investigated, evaluated, negotiated, and concluded claims including verification of coverage, legal liability and extent of damage to automobiles and property. - Researched, interpreted and applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts. - Communicated with witnesses, agents, other insurance companies, repair shops, contractors, medical providers, attorneys, and others in the course of conducting investigations via Telephone, written correspondence and electronic media. - Explain applicable policy coverage, liability decisions, claims process and repair options. - Assisted with the collaboration of internal partners and interface with external vendors, securing releases, preservation of evidence and other duties on claims using various electronic resources - Examine claims submitted by insured’s, third parties, or such claims referred from other units, to determine whether additional or specialized investigation is necessary for claim resolution. - Recognized and handle subrogation opportunities, updated and prepared files for subrogation. - Organized and process assigned work and large volumes of claim tasks utilizing appropriate procedures to handle electronic mail, estimates, status inquiries, file notations and disputes. - Produced clear and concise reports for third party vendors, agencies and upper management. - Applied claims settlement procedures to process claims, initiate claim payment and close files successfully Show less

Austin, Texas Area

Austin, Texas Area

- Assist with new agent appointments, mergers and acquisitions, and agent terminations. - Run credit reports on owners of independent agencies for potential eligibility to write business with Mercury Insurance. - Appoint and terminate new agency producers license through NIPR (National Insurance Producer Registry) in order for producers to write lines of business with Mercury Insurance. - Maintained records of agencies and producers through various excel spreadsheets to ensure… Show more - Assist with new agent appointments, mergers and acquisitions, and agent terminations. - Run credit reports on owners of independent agencies for potential eligibility to write business with Mercury Insurance. - Appoint and terminate new agency producers license through NIPR (National Insurance Producer Registry) in order for producers to write lines of business with Mercury Insurance. - Maintained records of agencies and producers through various excel spreadsheets to ensure accuracy of record keeping. - Provide excellent professional written and verbal communication skills with my virtual assigned territory Marketing Representative in Georgia and Virginia. - Created and maintained new accounts in Salesforce - Respond to telephone and written correspondence, comments, questions and complaints from agents/ or customers regarding agency changes, commissions statements, and reports. In addition to general request, resolved in a quick timely manner. - Update State Managers and field Marketing Representatives, of new procedures, new process and practices. - Reassign new Internet leads in Salesforce CRM to assigned Marketing Representatives. - Created and marinated new agency accounts within Salesforce a customer relations management system. Show less

2310 N I H 35 Round Rock, Tx

Responsibilities Maintained and updated sales files, was responsible for preparing and sending out group proposals and contracts for future prospects. Worked with OnQR&I and OnQ systems when setting up SRP(Special Rate Plan ) .Coordinated clients payments, inputted rooming list and managed room inventory in hotel system. Confirmed all VIPs and special guest request, and in return issued gifts. Responsible for sending out brochures and letter of interest to arriving or past guests. Met and… Show more Responsibilities Maintained and updated sales files, was responsible for preparing and sending out group proposals and contracts for future prospects. Worked with OnQR&I and OnQ systems when setting up SRP(Special Rate Plan ) .Coordinated clients payments, inputted rooming list and managed room inventory in hotel system. Confirmed all VIPs and special guest request, and in return issued gifts. Responsible for sending out brochures and letter of interest to arriving or past guests. Met and greeted clients. Conducted property tours, and promoted hotel facilities and amenities. Daily use of SalesPro for the use of sales activities, client interactions. produced contracts and track lost business to achieve assigned goals. Build strong and lasting relationship with potential and returning guest. Developed sales goals quarterly for team, and myself. Cross train team members on sales, and how important their role-plays apart of sales. Generated weekly reports, CRM reports, and assisted with Monthly Tax Reconciliation for hotel property. Accomplishments - Promoted within 2 months - Overall Service Scores increased- YTD revenue increased for group blocked rooms Show less

2310 N I H 35

Austin, Tx

Austin, Texas Area

Responsibilities Use up- selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquires and request and resolve issues in a timely, and efficient manner File guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guest Assist guest with check ins and check outs, handling money, processing credit and debit card, accepting and recording… Show more Responsibilities Use up- selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquires and request and resolve issues in a timely, and efficient manner File guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guest Assist guest with check ins and check outs, handling money, processing credit and debit card, accepting and recording various forms of payment Handling phone calls, making reservations and turning calls into sales calls Show less

Orlando, Fl

February 2012 to April 2012Responsibilities Use up- selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquires and request and resolve issues in a timely, and efficient manner File guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guest Assist guest with check ins and check outs, handling money, processing credit and… Show more February 2012 to April 2012Responsibilities Use up- selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquires and request and resolve issues in a timely, and efficient manner File guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guest Assist guest with check ins and check outs, handling money, processing credit and debit card, accepting and recording various forms of payment Handling phone calls, making reservations and turning calls into sales calls Show less