Melanie Parker Email and Phone Number

• Completed a broad variety of administrative tasks and projects for the Chief Health Care Officer, division Chief of Staff, directors and managers in the Health Division.• Managed an active calendar of appointments; schedules, and prioritizes meetings, appointments, and special events; reserves meeting sites; coordinates travel arrangements; contacts and confirms appointments meetings; prepare agendas; takes minutes• Monitored email for high-priority inquiries and requests with trackable due dates, responding as appropriate.• Maintained and monitored a system of assignments and project due dates, and coordinated with managers and staff to ensure deadlines are met.• Prioritized conflicting needs; handled matters expeditiously, proactively, and followed through on projects to completion, often with deadline pressures.• Tracked and informed division leadership of employee recognition and staff performance evaluation due dates, merit raise eligibility, leave usage, and other human resource administration issues. Prepared personnel actions and correspondence that were sometimes confidential.

• Owned the executive calendar and email inbox; prioritized appointments and messages as necessary • Coordinated major offsite QBR and Sales Kick-Off meetings including meeting invites, catering, facilities, agendas, minutes, and action item follow-ups• Arranged domestic and international travel schedule and reservations; prepared expense reports and ensured submission in a timely fashion • Opened and maintained two Austin, TX offices including asset management, employee recruitment, procurement, maintaining office supplies, and employee onboarding • Facilitated communication throughout the organization including utilizing SharePoint™ sites for knowledge sharing• Organized quarterly employee virtual meet ‘n greets across 3 global time zones to foster team spirit and promote company goals• Revised SOPs quickly and executed change management techniques to ensure compliance in fast-paced atmosphere• Interfaced with members of the management team (Sales, Client Success, Product, & Operations) to overcome challenges, resolve issues, and identify key improvements to enhance product & service delivery• Obtained, assembled and analyzed information and data from a wide variety of sources in order to prepare reports, agendas and correspondence • Maintained master templates of stakeholder reports and presentations• Took on special projects that supported improved processes and better collaboration including personally implementing Salesforce as a CRM, vetting Customer Success tools, developing ROI analysis for annual program reviews, and establishing Center of Excellence initiative to focus on analyzing industry trends and monitoring user adoption • Innovated UI/UX with comprehensive & segmented marketing analytics• Coached team of 3 Customer Success Managers holding weekly huddles and fostering lifelong-learning atmosphere

• Supported 30-employee division following an acquisition of an organization in California requiring change management strategies & company culture development• Recipient of “Chairman's Excellence Award,” “Outstanding Achievement Award” and “Achievement Award” in 2015 for superior job performance • Owned the executive calendar and email inbox; prioritized appointments and messages as necessary; coordinated major offsite QBR meetings and executive travel • Prepared expense reports and ensured submission in a timely fashion • Interfaced with members of the management team (Sales, Product, Implementation, & Operations), clients, and other executive visitors; redirected inquiries and problems to staff members for response and resolution as necessary • Coordinated projects involving market research, logistics planning, and multimedia presentations• Leveraged both internal and external relationships to meet divisional goals and provide critical deliverables• Obtained, assembled, and analyzed information and data from a wide variety of sources in order to prepare reports, agendas, and correspondence• Cultivated and optimized ~350 post-sales customer relationships for national B2B SaaS product portfolio to ensure peak business impact, profitability and software performance• Liaised with clients to accurately diagnose efficiency opportunities, analyzed detailed feedback and implement strategies to reach aggressive goals• Improved systematic customer touch-point strategy to achieve and foster better communications and contact with diverse client base• Recognized by senior management as Subject Matter Expert and Team Mentor in developing top performers• Earned the prestigious “Achievement Award” in 2017; also reached 91% customer retention rate through hands-on solution delivery

Responsible for organizing and executing creative lesson plans, classroom instruction, testing programs and preparation of accurate documentation for class with up to 120 students per Texas education code. Cultivated professional relationships with team members, parents and administration. Closely liaised with counseling, administrators and partner community college. Utilized A/V and other media resources to enhance presentations. * Increased passing rate by 74% after one year of administering standardized test (C.E. King); also started new math class that increased by 25% in yearly enrollment between 2012-2014.* Researched and wrote successful grant for $10K in classroom technology (C.E. King); also served as Representative for Gulf Coast Partners “Achieving Student Success” program between 2012-2014. * Participated in two-year project for national and local non-profit educational entities that produced material to support community partnerships. * Specialized in helping and motivating academically- and economically-challenged populations.

Also employed in HR positions at Contemporary Constructors, Inc. and Bison Building Materials in San Antonio, TX area. Organizations encompassed up to 700 employees in home healthcare service, cellular tower construction and lumber & millwork supply sectors. Ranked as initial point-of-contact for employee issues and inquiries, relating to benefits, payroll and personnel policies. * Recognized as “Employee of the Month” in May 2003; also instituted and executed employee reward programs.* Crucial participant in recruiting, hiring and onboarding processes through entire lifecycle.