• Overseeing daily operations, supervising 12-hour shifts • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Create and submit building maintenance service tickets• Carry out regular visual inspections to make sure that the site is maintained to an agreed high standard• Providing professional administrative support to the client/FM team members and general facilities operations• Managing protestors during strike action• Managing local security functions• Demonstrating attention to detail and ownership of the processes relating to the area of responsibility• Conducting checks and reporting on lifts, escalators, fire suppression system, sprinkler system, • fire prevention equipment, air conditioning system, all access doors and gates• Sourcing contractors for repairs, Issuing work permits to contractors, Contractor site induction, follow up site inspection of completed work or repairs• Arranging facility readiness for council meetings for councilors and the mayor • Overseeing CCTV surveillance staff monitoring more than five hundred cameras including downloading footage for investigations • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements

• Performing a range administrative and reception tasks including operating switchboard• Overseeing and rostering cleaning personnel• Customer service and liaison, resolving complaints and enquiries• Inventory control and ordering office consumables• Setting up boardrooms for meetings, including organising refreshments

• Performing a range of administrative tasks and resolving all HR enquiries• Recruiting and inducting staff; managing all leave, health insurance, pension fund and uniforms

• Establishing and overseeing a call centre, including HR support, procurement and purchasing• Diary management; overseeing travel bookings, accommodation and meetings

• Overseeing reception, compiling shift rosters and monitoring security access• Watchroom duties; conducting daily walkabout inspections; responding to fires and accidents