Melanie Reimer Email & Phone Number

St. Louis City County, Missouri, United States

• Develop and evaluate RFx documents for selection process• Implement new vendor onboarding and project plans• Saved approx. $600K in 2023 across various categories• Manage vendor relationships• Negotiate terms, conditions and pricing on existing contracts with Vendors & Medical Couriers• Conduct market research for alternate services and procurement sources• Analyze trends and changes in industry and overall spend• Research and analyze supplier/company data to identify root causes and isolate efficiency opportunities• Collaborate with stakeholders to support their needs and lead contract negotiations

• Manage and Develop 10 direct reports to align their skills with the needs of the customer• Key customer contact for all service delivery needs• Identify reoccurring service delivery interruptions & customer issues• Lead monthly business reviews with carriers• Led a project to reduce manual work for our claims process by 50%• Research and analyze supplier/company data to identify root causes and isolate efficiency opportunities• Leverage dashboards and internal analytics to understand and address service gaps• Ensure KPIs and metrics are achieved

• Implemented operating procedures that helped create a long-term structure at the inception of TMCs tenure with SGWS• Managed an average of $50M truckload spend annually with expertise in multiple modes including Reefer, IMDL, Air, LTL and Ocean Imports• Held monthly calls with SGWS sites to identify root causes, isolate efficiency opportunities and discuss improvement plans for freight utilization and cost savings• Served as the primary point of contact for interactions with suppliers, sites and brand managers• Led training of new employees internally as well as the customer, their carriers, warehouses and suppliers• Leveraged TMC’s software and reporting to automate the customer’s supply chain, for example, we were able to bring the average time to book a load down from 72 hours to 12 seconds• Created an automated drone to process 100% of purchase order discrepancies• Saved the customer approx. $2M by implanting an intermodal conversion program• Maintain customer appointed Key Process Indicator metrics such as 100% of loads booked after 48 hours and less than 4% of total loads needing an update• Developed a carrier score card to ensure carrier compliance and on-time percentage are at least 90%

Chicago, Illinois, United States

• Executed and maintained numerous daily metrics, KPI reports via Crystal and Excel• Researched and analyzed supplier/company data to identify root causes and isolate efficiency opportunities• Maintained, analyzed and tracked all shipments worldwide• Identified operational inefficiencies by hosting weekly metric meetings for our inbound team• Participated in the training of new employees and assisted in the cross-training of existing employees to effectively interpret reports and execute every aspect of daily work• Served as the primary point of contact for interactions with suppliers, demand planners and factories

Chicago, Illinois, United States

• Managed all logistics needs between the client, carrier, shipper, receiver, and our firm• Drafted offers for clients with calculations based on mileage, fuel and demand• Utilized proprietary shipping software to coordinate all shipments and team goal• Trained and developed new employees to improve normal training lead time by 10%• Established and cultivated relationships with clients to surpass monthly sales quotas by 15%• Created and maintained project timelines, while generating sales leads for group/company profitability• Arranged meetings and met with clients to improve relationships and customize their shipping needs

Chicago, Illinois, United States

• Established and maintained client relationships with companies all over the U.S.• Responsible for selling a variety of products and packages for employment advertising• Held consultation meetings with existing clients to discuss their advertising goals and needs• Continuously expanded client base daily• Designed and coordinated ad packages including both online and print ad options based on customer requests