Melanie Rivera Email & Phone Number

-Developed and implemented branding strategies tailored to each client's unique needs, resulting in increased brand visibility and customer engagement.-Managed all aspects of business operations, including client consultations, project management, budgeting, and invoicing, ensuring exceptional service delivery and client satisfaction.-Proficient in Adobe products such as Photoshop, InDesign, and Adobe Illustrator, utilizing advanced design skills to create compelling visual assets for branding campaigns.-Demonstrated strong leadership and decision-making skills in navigating challenges and seizing opportunities for business growth and development.-Efficiently managed email correspondence, ensuring timely responses and prioritizing critical messages.-Successfully oversaw and organized multiple client projects, ensuring deadlines were met and deliverables achieved.-Implemented automation systems to streamline administrative processes, increasing efficiency and reducing manual workload.-Developed strategic workflows to enhance operational effectiveness, resulting in improved productivity.

Kissimmee, Florida, United States

-Provided patient care, including vital sign measurement, phlebotomy, and assistance with medical procedures.-Monitored e-referrals to identify new referrals and manage alerts and notifications.-Submitted and kept track of prior-authorizations.-Maintained accurate patient records using Athena Electronic Medical Records (EMR) systems.-Assisted with administrative tasks, appointment scheduling, and insurance verification.-Facilitated communication between patients and healthcare providers.-Provided multilingual support in English and Spanish, enhancing accessibility.-Supported medical professionals during examinations and treatments.-Administered medications, performed diagnostic tests, and ensured infection control.-Collaborated with the medical team to deliver comprehensive care.-Educated patients on healthcare procedures and treatment plans.-Ensured strict compliance with HIPAA regulations and patient privacy.

Kissimmee, Florida, United States

-Efficiently scheduled appointments and managed patient inquiries.-Maintained accurate patient records and documentation using Athena Electronic Medical Records (EMR) software.-Coordinated communication between patients and healthcare providers, ensuring effective care delivery.-Scheduled and organized patient appointments, minimizing wait times.-Assisted patients with insurance inquiries, processed claims, and ensured billing accuracy.-Conducted meticulous data entry, adhering to medical coding and privacy regulations.-Provided multilingual support in English and Spanish, enhancing accessibility.-Collaborated with the medical team and maintained strict patient data confidentiality.

Orlando, Florida, United States

-Supervised daily operations and provided leadership to a team of baristas, ensuring smooth and efficient workflow during shifts.-Demonstrated exceptional customer service skills by greeting and assisting customers, taking orders, and resolving any issues or complaints in a timely and professional manner.-Trained new team members on company policies, procedures, and beverage preparation techniques, contributing to a knowledgeable and proficient staff.-Managed inventory, including ordering and stocking supplies, to maintain adequate stock levels and minimize waste.-Operated cash registers and handled transactions accurately, including processing payments, issuing refunds, and reconciling cash drawers.-Maintained a clean and organized work environment in accordance with company standards and health regulations.

Associate Of Science - As, Graphic Design

Associate Of Arts - Aa