Melanie Rouger Email & Phone Number

Cugnaux, Fr

Toulouse, Occitanie, France

- Gestion financière : présentation des indicateurs financiers et de l’état d’avancement budgétaire, ouverture des bons de commande, contrôle et gestion de la facturation auprès des organismes de formation.- Gestion de projets : préparation et présentation de la revue de projets mensuelle au client, mise en place et utilisation du contrôle qualité du plan de formation.- Gestion du plan de formation : recherche de programmes de formation, création des sessions, gestion des… Show more - Gestion financière : présentation des indicateurs financiers et de l’état d’avancement budgétaire, ouverture des bons de commande, contrôle et gestion de la facturation auprès des organismes de formation.- Gestion de projets : préparation et présentation de la revue de projets mensuelle au client, mise en place et utilisation du contrôle qualité du plan de formation.- Gestion du plan de formation : recherche de programmes de formation, création des sessions, gestion des inscriptions et des annulations et clôture administrative des dossiers via différents LMS.- Management de proximité : gestion opérationnelle d’une équipe de 4 personnes, animation des réunions d’équipe, point focal auprès des clients. Show less

France

- Administration : greeted and welcomed up clients per day, answered phone calls and emails, managed coach planning and rescheduled classes if needed.- Accounting : tracked and reported timekeeping information including vacations, sick and maternity leave monthly, received and checked accuracy of pay slip, guaranteed payment of clients and suppliers invoices.- Communication : designed visual supports including presentation brochures, handbook, posters and advertising flyers… Show more - Administration : greeted and welcomed up clients per day, answered phone calls and emails, managed coach planning and rescheduled classes if needed.- Accounting : tracked and reported timekeeping information including vacations, sick and maternity leave monthly, received and checked accuracy of pay slip, guaranteed payment of clients and suppliers invoices.- Communication : designed visual supports including presentation brochures, handbook, posters and advertising flyers, administered the club’s Instagram, Facebook and web page.- Human Resources : created and posted employment opportunities, organised interviews and participated to the recruitment.- Commercial Prospection & Partnership : developed company’s partnership by creating a corporation sport's offer, developed team building for different companies by using the CrossFit’s values, writing partnership agreements and focal point with partners (Booster Immobilier, CE Airbus, AGTP).- Crisis Management : managed activities for the period between stopping and starting up again due to COVID-19 lockdown, manager for the implementation of health rules (material and organizational), diversification of the commercial offer (online courses, development of a Youtube channel, mailings written programming). Show less

Calgary, Alberta, Canada

- Customer Care before vacations : answered to several inquiries regarding stay in Europe, USA and Canada in French and English by email or on the phone.- Booking : created and managed booking with the internal software, modified and canceled reservations.- Customer Care after vacations : resolved issues that guests can meet during their stays, coordinate the actions and solutions with our resort partners.

Calgary, Canada Area

• Assisted the Executive Assistant in her missions• Created and designed different administrative documents : schedules, letters, forms...• Posted on the Association's social networks• Designed posters and flyers by using PosterMyWall and Canva• Archived and classified administrative documents for the staff.

France

- Administration : answered phone calls and emails daily, managed owner’s appointments, assisted the owner in the choice of suppliers and event locations, updated clients’ list every day.- Accounting : stored suppliers and clients invoices and made sure the payments were effective, ensured bank statement and GST accuracy every month, created a spreadsheet with all expenses paid in the year to be able to manage the cash flow of the company. - Marketing and Communication :… Show more - Administration : answered phone calls and emails daily, managed owner’s appointments, assisted the owner in the choice of suppliers and event locations, updated clients’ list every day.- Accounting : stored suppliers and clients invoices and made sure the payments were effective, ensured bank statement and GST accuracy every month, created a spreadsheet with all expenses paid in the year to be able to manage the cash flow of the company. - Marketing and Communication : designed communication and public relation contents, participated in events' organization, - Social Network : developed the Facebook and Instagram of a Training Coach, created a publication schedule, organized photo and video shoot session to develop contents, built content proposals in various subjects weekly. Show less

France

Administration • Answered email and phone calls.• Created quotes, depending on customer requests, by following price grid. • Created contracts based on a template.• Booked hotels, restaurants and bike rentals for customers• Organized luggage’s transportation by contacting taxis and shipping companies.• Sent travel booklet including touristic information, maps and hotel locations.

Master Ingénierie Et Management Des Organisations Sportives

Licence 3 Management Du Sport Et Des Loisirs, Mention Ab

Dut Information - Communication, Mention Ab