-Planning, managing and organizing the McGill Summer Academy program for 220 international high school students coming to McGill University for the summer-Administration of academic student records and liaising with faculties and units.-Participating in student recruitment activities: job fairs, high school and CEGEP visits, and Open House.-Implementation of administrative procedures or systems in support of the faculty, department or unit’s operations, while ensuring activities meet or exceed established quality requirements.-Evaluation of admission eligibility of applicants for Mastercard Foundation scholars (graduate studies)-Handling of admissions, government reporting, recruitment, scholarships and student record activities.-Communicating with prospective students, applicants, parents, guidance counsellors and other stakeholders regarding admissions, enrolment procedures and applications and other inquiries.-Foster effective working relationships by identifying needs and providing support in the delivery of services. -Assessing and resolving administrative problems. -Creating program material and handouts for the unit's website and site visits

• Organizing the complex agendas of the Dean, three Associate Deans and the Director. • Managing short-term projects assigned by the Dean by conducting research, compiling data, and preparing summary of findings. • Working in close collaboration and consultation with others in GPS and other offices within the University to research, gather, analyze, and interpret information to prepare briefings and background information in a timely, comprehensive, and well-organized manner. • Interpreting and applying University regulations, policies, and guidelines. • Managing all cases of conflict of interest that are reported to the Dean to ensure correct processes are followed to mitigate and report the conflict. • Working independently at the request of the Dean or Director to resolve a variety of sensitive and time-critical matters, delegate as appropriate and follow up, independently and to completion, on numerous action-items related to events, meetings, and inquiries. • Drafting correspondence, briefing notes, project reports and other documents to both internal and external stakeholders.

• Providing administrative support to three partners.• Handling work-related matters on behalf of – and alongside – the partner: drafting correspondence, managing email and calendars, making travel arrangements. • Proactively managing the partners' schedules with respect to client events and business-related activities. • Coordinating and attending internal/external meetings as requested to document action items for independent follow up.• Using the firm’s resources/software for reporting and filing purposes such as expenses.• Identifying opportunities to be a brand ambassador by building strong relationships with the partners’ internal and external clients, so that access to clients can be expedited via these positive relationships. • Developing business acumen in order to independently anticipate the next step in a process, prompting the appropriate people, being resourceful and one-step ahead.• Working collaboratively, leveraging appropriate firm resources (e.g., One Team and other shared services) to manage, own and minimize administrative tasks of the partners; including seeking opportunities to improve processes and streamline work in collaboration with the broader team of executive assistants.

High Speed 2: U.K. Government Rail project with a budget of 55.7 billion GBP • Assisting the HS2 Residents’ Commissioner with daily administrative responsibilities including diary management and minute-taking. Conducting research and writing briefing notes to prepare the Residents’ Commissioner for meetings with the public, as well as internal meetings with various government departments and agencies, including meetings at Parliament. Making travel arrangements for all off-site meetings. • Attending public consultations with the Resident’s Commissioner to meet with tenants and landowners affected by the construction of the train line. Addressing their issues and concerns and directing them to the appropriate resources. • Working within the Public Response team to ensure that all support and administrative tasks were completed on time and within budget. Creating a log for site-survey inspections and call handling, filing information in CRM and the Department for Transport database.• Coordinating implementation of a new complaints procedure by creating and implementing a complaint logging system. Attending regular meetings with the Department for Transport and assisting the Commissioner with her regular bi-annual independent reports. Assisting with logistics for publication of Commissioner’s reports to the government’s website. • Assisting the Public Affairs team with speaker events by liaising with event organizers, government staff members and executive board member PAs and organizing logistics for presentations and scheduling of various meetings with internal and external stakeholders.

Fitch Learning provides certification for professionals in the Finance industry. • Acting as first line support for all delegate queries whether via e-mail, telephone or helpdesk. • Managing all aspects of delegate registration of both courses and exams according to the client SLA • Working with a designated CSM on key accounts and assisting with in-house programmes.

• Scheduling of reception staff at various high profile locations in a busy operations head-office.• Managing training, illnesses, new employee appointments, disciplinary meetings, as well as holiday requests.• Communicating with building staff, account managers and clients for any staffing requirements.

On-line marketing provider for the e-commerce sector • Communication with VIP clients who are based in Europe, Canada, Australia and around the world.• Project Management: Organizing group meetings with clients at international festivals and sporting events. Arranging for luxury gifting to various countries for customer birthdays, special events or prizes.• Contract and supplier management: dealing with various suppliers for gifting supplies.• Attention to detail and organization skills: booking travel, hotels, and complete itinerary for meet and greet with VIPS.• Analyzing and reviewing financial figures and activity for high profile customers.• Communication of products, promotions or marketing information to these customers with a view of generating revenue for the business.• Monitoring of customers’ behaviour in order to map trends across similar customers in order to optimize sales and marketing efforts.• Reviewing results of customer contact and revenue progress within the casino and reactivating lapsed accounts where necessary. Managing of customer complaints and queries by offering alternative solutions.

London's oldest family-run brewery • Customer Relations: complaints, compliments and queries; providing all manner of information in a professional and time sensitive manner.• Delivery Logistics: liaising with customers, dray crews, load planners and transportation managers; ordering couriers; negotiating deliveries; managing stock collections and updating databases.• Organizational skills and coordination: updating working hours for the drivers; ordering materials; debriefing all dray crews; assisting with delivery issues; maintaining the budget. • Problem solving: ability to be both flexible and creative when faced with delivery problems, ensuring customer satisfaction is met and KPIs are attained.

Worked at the Sheraton Centre Montreal. Four star member of the Starwood hotel chain with an 825 room capacity. • Communication skills: providing outstanding client support and responding to customer needs at first point of contact.• Coordination and multi-tasking: liaising with housekeeping, front desk, and banquets; assisting planners with conference room bookings and logistics.• Administrative skills: assisting the front office manager, writing staff memos, emails, customer letters and publicity pamphlets; organizing diary management and appointment bookings; efficiently using corporate software to meet demands.

Worked at the Queen Elizabeth Hotel. Four star member of the Fairmont Luxury Hotel chain, the largest hotel in Montreal with over 1000 rooms.• Customer service: proven understanding and anticipation of international client base; especially high profile VIPS.• Strong knowledge of the city of Montreal, applied in conjunction with guest empathy. • Realized proper planning and coordination, booking dinners, tours, events, and concerts.

• Effective interpersonal communication and multi-tasking skills: receiving and registering incoming guests; assigning rooms (out of 1039) according to their preferences; responding to guest inquiries. • Demonstrated attention to detail: completing guest check-outs, processing and balancing payments.• Exhibited tact and diplomacy: responding to VIP guests, delicate requests, and disputed charges.