- Promoted to supervise the specialized Pouch department, leveraging extensive experience from previous role as Finishing Supervisor to drive efficiency and quality in pouch production.- Manage shift transitions and oversee day-to-day operations within the Pouch department, ensuring smooth handoffs and continuous production flow.- Lead recruitment and onboarding of new team members, tailoring their training to the unique needs of the Pouch department to ensure optimal performance.- Conduct regular performance reviews and one-on-one check-ins with operators, focusing on professional development, feedback, and goal setting.- Monitor timecards, attendance, and disciplinary actions, ensuring adherence to company policies and maintaining consistent staffing levels.- Facilitate department-specific meetings to address production targets, quality standards, and continuous improvement initiatives.- Collaborate closely with the production team, troubleshooting and resolving any issues that arise in the Pouch department to minimize downtime and maintain output.- Manage overtime schedules and staffing needs, ensuring that the department operates efficiently during peak periods and unplanned absences.- Investigate and address any CAPAs (Corrective and Preventive Actions) specific to the Pouch department, working with operators to identify solutions and prevent recurrence.- Coordinate with shipping and receiving to ensure accurate order fulfillment and resolve any product discrepancies that may impact customer delivery.- Work closely with maintenance teams to ensure all pouch production equipment is properly maintained, reducing downtime and ensuring optimal performance.

- Managed shift transitions with the night shift supervisor, ensuring seamless handoffs and uninterrupted production flow.- Led recruitment efforts, conducting interviews and onboarding new hires, assigning them to roles where they would excel, and providing necessary training and equipment.- Conducted regular employee performance check-ins, including 6-month and annual reviews, to provide feedback and drive professional development.- Monitored and tracked employee timecards, attendance, vacation requests, and disciplinary actions to ensure policy compliance.- Facilitated employee meetings to discuss quality standards, procedural updates, and areas for improvement, fostering a culture of continuous improvement.- Responded to production and sales inquiries, addressing customer questions related to products and ensuring high-quality service.- Collaborated with leads to provide guidance and ensure operational efficiency, stepping in to manage production flow when leads were unavailable.- Managed mandatory and voluntary overtime schedules, ensuring adequate staffing during peak production times.- Served as a role model by upholding Belmark’s policies and quality standards, ensuring team adherence to safety, quality, and operational guidelines.- Worked closely with shipping and receiving teams to resolve discrepancies, ensuring accurate order fulfillment and timely product delivery.- Investigated CAPAs (Corrective and Preventive Actions), identifying root causes, implementing solutions, and providing feedback to operators to drive improvements.- Coordinated with maintenance teams to ensure machines remained in optimal condition, minimizing downtime and maximizing production efficiency.

- Managed transition between shifts, ensuring smooth handoffs and maintaining continuous workflow.- Assigned operators to production lines based on skill level and ability to maximize product quality.- Analyzed production schedules and optimized assignments to improve efficiency and minimize downtime in both pouch and rewind departments.- Monitored inventory levels, reported stock needs to management, and assisted in maintaining production flow.- Provided on-the-floor troubleshooting support for operators, resolving issues on difficult lines and ensuring consistent performance.- Enforced company production floor policies and safety protocols, ensuring adherence to quality standards and operational guidelines.

- Gained expertise in the pouching department’s quality control processes, ensuring products consistently met customer expectations.- Operated pouching machinery, including setting HMI controls, running product through the pouch machine, and ensuring proper machine settings for pouch bag production.- Managed labeling, palletizing, and preparing products for shipment, ensuring proper documentation (e.g., pack slips) and correct labeling for boxes.- Trained and mentored new operators on both 1st and 2nd shifts, ensuring smooth transitions and adherence to quality standards.- Floated across multiple machine operations to assist with quality checks, material stock (rolls/zipper changes), and scheduled job staging.- Provided coverage during operator breaks, supported machine set-ups, and contributed to troubleshooting as needed.- Monitored inventory levels, reported stock needs to management, and assisted in maintaining production flow.

– Work with customers to determine service needs, sells service and advises customers of recommended maintenance.– Write repair orders with appropriate concern, diagnosis and correction for both customer pay and warranty repairs.– Close repair orders, and either bill the customer or submit warranty claim in a timely fashion.– Maximize productivity levels of service technicians– Ability to look up parts and quote prices for parts using proper catalogue for particular machine– Greet and serve every walk-in or phone customer courteously and promptly. Answer questions and assist them in identifying and obtaining parts, accessories, and apparel that they might need or enjoy.– Maintained relationships and ordering with sales reps, international venders, businesses, and insurance companies – Processed accounts payable and receivable