Melanie Smith Email and Phone Number

- Ensure that legal requirements are communicated and met.- Ensure integrity of data logged on all systems is accurate.- Liaise with multiple outside agencies while meeting Data Protection Act and ensuring high customer satisfaction.- Reporting any concerns to the relevant colleagues in a timely and accurate manner ensuring that all relevant information is available.-Liaise with multiple agencies and managers to ensure affiant work load distribution.-Provide excellent Customer Service

• Work with the Team Leader to plan and prioritise pro-active account work• Liaise with regional staff in regards to visits, contact with tenants, court action, eviction etc.• Follow company court pre-action protocol and that the required action is undertaken.• Liaise with outside agencies whilst ensuring the Data Protection Act is being followed.• Recognise collection opportunities and request payments, implement arrangements in line with arrears processes. Ensure open communication and honest feedback flows with team members, senior staff and other colleagues• Ensure integrity of data logged on all systems is accurate• Utilise the issue resolution process, deal with calls to a conclusion or advise customer of next action/process• Consistently demonstrate high levels of customer service standards and professional relationship with all customers• Professionally handle enquiries from customers, document accordingly and resolve effectively

• Developed the curriculum and operating policies/procedures for the nursery• Developed and implemented the operational framework and standards to ensure the smooth running of the nursery• Researched, collated and provided recommendations, within budgetary parameters regarding equipment etc. for the nursery to managing director• Worked with managing director to obtain OFSTED registration• Marketed the nursery to prospective parents, together with managing director• Together with managing director, recruited additional members of staff and developed/lead their initial team building programme• Collected and recorded fees, reporting to the managing director any cases of arrears, in line with policy and procedures• Assisting in the ordering of food, supplies and equipment to the required standards and within budgetary limits.• Collected and maintained accurate statistical and personal records relating to staff, children and families at the nursery, providing regular reports to the Directors and other relevant parties.• Responsible for holding one-to-one meeting with members of staff

• Leading the room team in ensuring planning and activities are carried out correctly• Responsible for the health and safety within the room• Delegating Tasks to the other members of the team• Completing observations and learning journals

• Assisting the teachers in delivering the appropriate curriculum for the age and stage of the student.• Responsible for creating learning tools using several computer programs

• Leading the room team in ensuring planning and activities are carried out correctly• Responsible for the health and safety within the room• Delegating Tasks to the other members of the team• Completing observations and learning journals

• Ensuring the health and safety standards are adhered to• Responsible for the correct pricing and labelling of produce• Ensuring I give the highest level of customer service. I achieved 100% in the mystery shopper program