Design and implement practical measurement, data collection and analysis solutions for non-profits and social impact initiatives. Facilitate data-informed, community-focused planning. Deliver powerful need and impact storytelling, leveraging the combined power of qualitative analysis, quantitative analysis, communications and design.

Led a team of six responsible for data strategy and collection across Y Metro Chicago’s diverse service portfolio, serving over 200,000 individuals with a budget of over $50 million annually. Oversaw impact measurement and data-informed continuous improvement for all programs and services including violence intervention, youth development, housing, sports/fitness, and workforce development with a focus on subsidized or grant-funded programs and research on community context to inform program design. Advised grant-writing team on program and evaluation design. Developed organizational theory of change based on collaborative sessions. Designed measurement framework and tracking systems inclusive of strategic measurement and measurement for hundreds of grants and partnerships, government and private. Designed systems for data-informed strategic implementation and reflective practice, connecting staff at all levels of the organization to the overall organizational strategy.

Lead association-wide evaluation for youth outcomes, family engagement and wellness across 50 after school programs and 17 early learning programs, which serve over 3000 after school students and 1000 children in early learning, including 600 in Head Start-funded programming. Develop and implement evaluation and continuous improvement strategies collaboratively with program staff and management. Research and develop assessment tools and frameworks. Lead logic modelling exercises, assessment plan development, data collection implementation, and the development of accessible reporting and continuous improvement systems that build the capacity of program stakeholders to plan, implement, and evaluate their own programs.

Analyzed data on program outcomes, operations, financials, and compliance with funder and licensing criteria. Led regular reporting sessions with program management teams to ensure that data is used to inform program and budgeting decisions as well as accounting and management systems, holding team members accountable for action plans developed. Designed data collection procedures for new reporting requirements. Supervised compliance and analyst staff. Managed funder reporting projects. Redesigned internal reporting processes, improving stakeholder buy-in, data quality and related follow up. Developed and trained on data collection systems for new programs and new data needs. Managed data system transitions. Designed agency-wide background check processes and monitoring procedures to ensure that all staff underwent required screenings. Developed systems to monitor and improve the accuracy of child assessment data.Streamlined intake paperwork and audit procedures to save over $10,000 annually in audit staffing costs, minimize time required by program staff and reach nearly 100% compliance. Ensure all stakeholders understand deliverables per funding contract documents and develop systems to hold individuals accountable for deliverables.

Develop, propose and manage the roll out of division-wide quality improvement and data collection strategies impacting varying programs and contracts staffed by over 80 employees. Create and implement program-specific quality control systems and audit processes ensuring compliance with requirements of various funding streams and accreditation agencies. Build tools for program and staff performance evaluation. Analyze program performance data to monitor contract outcomes as well as inform program design decisions, budgets and proposals. Evaluate and develop policies and procedures to improve performance and efficiency. Prepare reports for government (HUD, DFSS, IDHS, VA) and private funders. Organize work groups to collect feedback and promote support for division standards. Develop and facilitate training related to program performance, contract compliance and data systems.Provide technical assistance and training to management and staff on compliance and quality standards as well as data collection systems and outcomes analysis. Keep division leadership informed of program performance and data systems issues. Manage system improvement/technical assistance contract with client relationship management software vendor. Improve the efficiency and accuracy of data collection by streamlining procedures and customizing data system design. Troubleshoot data entry and reporting issues for users of ClientTrack and ServicePoint (HMIS). Serve as Agency Technical Administrator for Chicago’s Homeless Management Information System (HMIS).

Counseled and aided individuals pursuing asset building and career related goals in the IDEA Program in accord with organizational policies and procedures. Facilitated the development of strengths-based career advancement plans by program participants. Referred participants to community resources. Recorded and prepared statistical reports. Completed accurately and in a timely manner all necessary forms and case records. Developed curriculums and facilitated workshops on career-related topics. Established relationships with organizations and employers in order to publicize program activities and solicit job leads. Attended conferences and conducted extensive research on job market trends, job developer and asset building best practices, adult education, financial aid and small business development.

Researched, analyzed and drafted legislation based on best practices to fight asset poverty. Recruited legislators, lobbyists, political and non-political organizations to support the Auto IRA Act of 2011. Compiled data for the Center’s Poverty Scorecard to quantify elected officials’ commitment to low-income communities. Database management.

Juggled event planning, case and lead management, financial illustration preparation, staff recruiting, supplies inventory, multi-party scheduling and website management while providing prompt and thorough customer service in a fast-paced, corporate environment. Maintained hard copy and electronic filing systems. Researched major purchases. Developed training materials for employees. Handled confidential and sensitive information for high net worth clients. Maintained license compliance. Prioritized long and short-term administrative tasks. Drafted written marketing pieces.

Designed and implemented a job readiness and placement program, securing a $387,000 grant through the Federal Stimulus Package and placement slots for 200 youth. Created program budget, developed administrative procedures and marketing materials, developed and performed job readiness training, recruited and monitored youth and worksites, made eligibility determinations, ensured program compliance with municipal, state, and federal guidelines, prepared reports and payroll. Trained and delegated tasks to four staff members and two interns. The program was recognized by the City of Chicago as 1 of the 6 best programs of 30 total with an 84% retention rate and 100% employer willingness to re-enroll.

Performed general administrative tasks such as reception, phones, scheduling, dictation, filing, data input, and mailings.

Wrote grant proposals, wrote and designed donor reports and mass marketing materials using Photoshop, identified and researched potential donors, prepared and presented case studies on programs and materials for sponsored microfinance clubs on college campuses. Tracked donor activity on Raiser’s Edge. Secured $250,000 from Boeing among other grants.

Identified and contacted potential government and corporate donors, developed grant proposals, prepared copy and designed marketing materials. Other responsibilities included research, dictation, editing, mailings and data input.

Researched, prepared and delivered a presentation in French on the connections between the Millennium Development Goals and IED's work. Other responsibilities - general research, organizational and administrative work.

Raised over $32,000 for Save the Children on the streets of downtown Chicago.

Performed general administrative tasks such as reception, phones, scheduling, dictation, filing, data input, and mailings.

Responsible for purchasing, merchandise display and daily accounting. Store features the work of local artists.