Melanie Tan Email & Phone Number

• Subject matter expert for Dayforce HCM• Collaborate with HR Managers to determine HRIS needs• Generate ad hoc reports for HR Business Partners and Senior Leaders• Research new functionality and releases in Dayforce• Create Quick Reference Guides and training resources • Set up new users, maintain employee profiles and document management• Troubleshoot and investigate root cause of production issues, managing these through to resolution• Document technical solutions to identified problems• Lead and implement process improvements, managing expectations through change• Recognize opportunities to decrease manual processes and automate• Identify gaps and partner with key members to drive change• Ensure data structure and data input in Dayforce meet standards• Support the development of SOPs for all HR processes, identifying accountability and system processes

Calgary

• IT Consulting Company – Specializes in customized software development of ERP Systems and Network Management for multiple manufacturing clients.

Calgary

Contractor – YYC Terminal Integration Project Team – Airport Expansion (YYC International Terminal) • Built relationship with International Carriers acting as one of the main points of contact between the Airlines/Ground Handlers and YYC regarding the transition and integration into the new International Terminal. This included understanding the Airline business and identifying their needs and requirements. • Participated in meetings with Airlines, Ground Handlers, Agencies and others to ensure that Stakeholders’ expectations were identified from both an operational and business standpoint. Defining requirements and responsibilities for both the Calgary Airport Authority and Stakeholders. • The 125,000 sq ft. International Terminal successfully opened on October 31, 2016.

Calgary

• Planned, designed and developed training and instructional programs using instructor-led, multimedia training methods and formats for an Enterprise Backup Software Company.• Delivered classroom training internationally for System Engineers, Channel Partners, Sales Reps, Customers, and Internal Staff.• Worked with Subject Matter Experts (SME’s) to create customer-centric and partner-centric training programs.• Analyzed content, target audience, and learner environment for developing and facilitating appropriate onsite training strategy, instructional course outlines and learning objectives.• Prepared training sites for courses.• Analyzed and interpreted user requirements and technical specifications and translated into appropriate training formats.• Maintained program content with updates and revisions to ensure materials were current and continued to deliver desired results.• Collaborated with printing agencies, marketing firms, and multimedia studios for production of training materials• Coordinated the scheduling of training requests.• Participated in cross functional project teams.

Adult Learning & Development

Information Systems, Information Technology

High School