Melanie Teixeira Email & Phone Number

Arizona, United States

Phoenix, Arizona, United States

In my current role as a Global Solutions Executive / Solution Architect, I: • Exceeded sales targets by achieving 303% of weighted quota in FY24 and 209% in FY23, driving significant revenue growth and strengthening customer relationships.• Collaborate with core and extended account teams to develop and implement solution strategies tailored to align customer business objectives with the company's product and service offerings.• Work closely with cross-business unit (xBU) product and engineering teams to impact and shape product roadmaps by advocating for critical feature enhancements needed by global customers to maintain competitive market positioning.• Spearhead complex solution implementations across multiple global customer accounts, ensuring seamless integration and alignment with business objectives while reducing deployment time.• Establish strong executive-level relationships with key stakeholders, facilitating high-level discussions that position the company as a trusted partner—the ability to work well with others as an essential high-level leader. • Lead strategic account planning sessions, leveraging data-driven insights to identify growth opportunities and maximize customer lifetime value.

Palo Alto, California, United States

Scottsdale, Arizona, United States

In my previous role as an Advisory Systems Engineer / Global Customer Success, I:• Cultivated strong relationships with key customers and internal account teams to enhance business efficiency, streamline processes, and deliver tailored solutions using the full suite of Dell Technologies products and services.• Provided direct support to numerous enterprise accounts, contributing to year-over-year revenue growth, with account attainment doubling and generating approximately $420M in total revenue.• Led comprehensive project and program management efforts across the entire account portfolio, focusing on identifying and executing opportunities to integrate solutions that aligned with long-term business objectives and growth strategies.• Analyzed customer needs and industry trends to proactively recommend innovative solutions, resulting in improved customer satisfaction and increased adoption of Dell Technologies’ products across enterprise accounts.• Collaborated cross-functionally with sales, engineering, and product teams to ensure seamless execution of client initiatives, driving consistent account growth and long-term partnerships.• Created and executed targeted pursuit strategies for key accounts, ensuring optimal engagement and successful outcomes for all high-value business opportunities.

Phoenix, Az

In my previous role as a Cloud Customer Success Manager, IaaS / PaaS, I:• Managed a portfolio of 12-18 high-value Enterprise accounts (Diamond, Platinum, and Gold), directly influencing over $62M in annual revenue generation.• Partnered with sales and internal teams to develop strategic business plans to achieve 100% Net Recurring Revenue (NRR) through renewals, expansions, and new cloud business each quarter.• Performed outstandingly in collaboration with various business units within customer organizations to ensure successful adoption, integration, and utilization of Oracle solutions, maximizing return on investment.• Provided strategic support to sales teams by identifying and eliminating potential sales barriers, resolving escalations, and contributing to quota attainment while improving overall customer satisfaction scores.• Established a "white glove" service model and implemented a post-mortem engagement repository to refine Customer Success Manager processes.

Phoenix, Arizona Area

In my previous role as a Program Manager, New Product Introduction, I:• Established and directed a cross-functional Program Management Office (PMO) across the Americas, enabling over 7,000 Sales, Pre-sales, Channel Partners, and Distributors to drive new product sales successfully.• Collaborated with Global Business Units (GBUs) to integrate solution-oriented strategies into the New Product Introduction (NPI) process, ensuring alignment with market demands and sales goals.• Scoped and prioritized activities based on business and customer impact and provided hands-on leadership, methodology, structure, and information necessary to coordinate decision-making and development. • Created and executed targeted, segment-specific plans to enhance business outcomes while maintaining comprehensive program playbooks for consistent execution and alignment across teams.

In my previous role as a Project Solutions Manager, I: • Provided direct support to sales teams, successfully attaining approximately $65M in quota for FY14.• Led seven simultaneous cross-business unit (BU) opportunities, serving as the main liaison and trusted advisor between high-value clients and internal sales/support teams across industries such as healthcare, finance, media, entertainment, and government (FED and SLED).• Spearheaded multiple process improvement initiatives across business, technical, marketing, and management teams to enhance operational efficiency throughout the value chain, driving business success and improving closure rates with strategic accounts.

In my previous role as a Manager, IT Program Office, I:• Developed a Program Office at TriWest Healthcare Alliance to streamline IT portfolio management, implement standardized processes, and leverage tools for improved project delivery. • Oversaw a team of IT project managers to ensure consistent execution and alignment with business objectives.• Directed the intake, evaluation, and prioritization of new project requests, ensuring alignment with strategic goals and optimizing resource allocation.• Monitored and controlled a diverse portfolio of 100-150 active projects, ensuring on-time delivery, budget compliance, and high-quality outcomes.• Provided strategic execution management and business process improvements to enhance client planning and ensure seamless project implementation.• Created detailed business cases for strategic projects, including ROI assessments, cost/benefit analysis, product recommendations, gap analysis, and risk evaluations, empowering leadership to make data-driven decisions.• Established performance metrics and monitored project progress to ensure continuous alignment with organizational objectives and drive measurable success.

In my previous role as a Manager, IT-Enterprise Applications, I: • Developed and managed a high-performing IT Enterprise Application team, overseeing custom web development, business applications, and information systems. • Led a team of 15 professionals, including web developers, SQL DBAs, Project Managers, and Business Analysts, while managing staff augmentation resources as needed. • Defined and implemented the IT portfolio to enhance project delivery and fostered strong relationships with key organizational leaders to align services with business objectives.• Directed performance management, mentoring, and professional development initiatives to enhance team capabilities and ensure high levels of engagement and productivity.• Managed a portfolio of over 100 enterprise-level, high-visibility projects, ensuring seamless collaboration and communication between IT and operations to meet strategic objectives.• Implemented best practices for development, documentation, and quality assurance, driving consistency and efficiency across the team’s operations.• Directed projects involving 5-25 resources with budgets ranging from $100K to $2.5M, ensuring successful delivery within scope, on time, and under budget.• Performed in-depth audits of IT solutions, identifying risks and recommending improvements for scalability, availability, technology integration, redundancy, load balancing, performance, and recovery strategies.• Applied project management expertise to ensure projects were completed under budget, on time, and fully compliant with internal, client, and government quality standards.• Cultivated and maintained strong relationships with internal stakeholders, external customers, and vendors, aligning expectations and ensuring that all requirements and deliverables were met.

In my previous role as a Lead IT Project Manager, I: • Tasked with reversing financial losses and project delays, establishing formal project management frameworks and IT governance processes, deploying an enterprise CRM solution, and laying the groundwork for the organization’s Service-Oriented Architecture (SOA).• Managed daily activities for 30 internal IT resources, cross-departmental teams, and external vendors, including Application Developers, System Engineers, Application Architects, Oracle DBAs, UNIX Administrators, Web Developers, SQL DBAs, and Business Analysts, ensuring seamless collaboration and alignment.• Drove process improvements and change management across four application environments (Development, QA, Training, and Production) to enhance efficiency and ensure consistency.• Partnered with Executive Project Sponsors to clarify strategy, define objectives, and establish CRM business requirements, ensuring alignment with organizational goals.• Led core teams to integrate and leverage custom internal applications and commercial off-the-shelf (COTS) solutions, optimizing business processes and enhancing system capabilities.• Created and implemented test plans to ensure data quality, user acceptance, and system integrity, delivering a seamless CRM rollout.• Maintained strict adherence to Department of Defense (DoD) and DIACAP standards, ensuring compliance throughout the project lifecycle.• Developed and implemented application quality acceptance criteria, SLAs, and web service governance to ensure consistent performance and reliability.• Conducted regular reviews of key performance indicators against the business case, ensuring defined benefits were realized and reported to stakeholders.• Served as a visionary leader, defining the future roadmap for the solution to ensure long-term scalability, flexibility, and innovation.

•Prepare project-phase plans, implementation schedules and cost benefit estimates. •Monitor implementation progress for compliance to functional and technical requirements•Prepare feasibility studies and collects data for cost benefits analysis•Prepare and present project deliverables to the appropriate management for project review throughout the development life cycle. •Act as a liaison to build partnership between IT and the business unit. Educates end users about good business practices, IT practices, and methodology.•Track assigned user requests throughout lifecycle to ensure completion of IT deliverables.•Maintain on-going communications with business units to ensure systems continually meet the customer expectations.•Coordinate system maintenance with affected user groups.•Develop training programs for IT personnel•Prepare technical reports, memoranda, and instructional manuals as documentation of program development.

Bsbm, Business Administration, Management And Operations

Education record