Leidos QTC Health Services is the largest provider of disability and occupational health examination services.• Effectively coordinated software update reviews by hosting kickoff meetings and weekly tag ups.• Developed over 15 policies, procedures and work instructions for team members and department collaborators to maximize efficiency of upcoming software releases.• Created a database for internal team documentation to help improve cross training and transfer knowledge.• Utilize Microsoft and Adobe Acrobat office tools to ensure proper documentation.• Performed unit testing on unreleased software prior to deployment to ensure product works accurately.• Collaborate with software engineers, testers, and customers to deliver a quality product.• Manage, prioritize, and successfully execute multiple projects at once.• Continuously provide customer service to ensure end user questions are being addressed.• Attend and report stakeholder meetings relating to specified VA medical software updates to ensure needs are being met.• Provide support for IT service desk tickets to help troubleshoot and resolve system application issues.• Delegate work according to priority deadlines.• Provide support to WalkME program by subject testing new provider training tools.

LM CPM • Facilitated and performed gynecological services, medical screening, prenatal care, labor & delivery, postpartum care and managed the care for low-risk women in a medium volume setting.• Lead and hosted educational 2 courses per month for clients on nutrition for prenatal care, physiology of labor, postpartum recovery, and breastfeeding success.• Developed specified care plans and educated clients on up-to-date medical recommendations.• Presented on Midwifery Model of Care in collaboration with community physicians to co-manage high-risk women in annual panel presentation for medical students at Western University of Health Sciences.• Ensured all established birth center guidelines and policies are adhered to by staff through daily priority meetings, daily sanitation tasks, weekly office reviews, regular equipment checks, biweekly compliance checks and annual policy reviews.• Mentored midwifery students, preceptor clinical rotation, cross train new office staff on front office duties.• Created and maintained product inventory documentation for office efficiency.• Created and manage on-call staff monthly schedule.• Plan and organize monthly meetings to review end of the month case reviews.