Melanie Wallington Email & Phone Number

Long Crendon, England, United Kingdom

Responsible for managing and optimizing the Salesforce systems within CSafe.Ensuring optimal performance of Salesforce systems and products.Upgrading and configuring Salesforce systems for optimized integration.Managing Salesforce roles, profiles, sharing rules, workflows, and groups.Importing sales department leads, contacts, and other data.Maintaining the sales cloud, as well as building custom reports and dashboards.Performing database maintenance tasks, including… Show more Responsible for managing and optimizing the Salesforce systems within CSafe.Ensuring optimal performance of Salesforce systems and products.Upgrading and configuring Salesforce systems for optimized integration.Managing Salesforce roles, profiles, sharing rules, workflows, and groups.Importing sales department leads, contacts, and other data.Maintaining the sales cloud, as well as building custom reports and dashboards.Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.Evaluating and installing new Salesforce releases, as well as providing training and support.Documenting processes, including error reports and changes to field history tables.Preparing reports for sales and other departments. Show less

Long Crendon, England, United Kingdom

CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. CSafe is the only provider with an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases allowing our team to match your requirements to the best solution for your needs.Focused on the top 100 accounts; introduced new… Show more CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. CSafe is the only provider with an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases allowing our team to match your requirements to the best solution for your needs.Focused on the top 100 accounts; introduced new products and uncovered new opportunities. Show less

Long Crendon

Responsible for the existing customers and new business enquiries, with key accountability to grow the customer install base. Subject matter expert for Salesforce globally.

Undertaken several long-term and short term contracts at Thames Valley Air Ambulance, MediPlus, Perkin Elmer, Hovis and Physical Company.

Slough, Berkshire

Multinational market leader delivering secure video, voice and content collaboration solutions. Accountable for the renewal business with a key focus on upselling opportunities to increase revenue.- Exceeded targets, 2016 achieved 107% against quota of $5.9m, 2015 achieved 131% against quota of $1.9m.- Drove business growth for large global accounts; by developing and maintaining close working relationships with account holders, sharing in-depth knowledge of “install base” and regular… Show more Multinational market leader delivering secure video, voice and content collaboration solutions. Accountable for the renewal business with a key focus on upselling opportunities to increase revenue.- Exceeded targets, 2016 achieved 107% against quota of $5.9m, 2015 achieved 131% against quota of $1.9m.- Drove business growth for large global accounts; by developing and maintaining close working relationships with account holders, sharing in-depth knowledge of “install base” and regular communications resulted in up-selling opportunities which generated over $1.2m of bookings.- Achieved 83% renewal rates through Channel Partners; generated and nurtured leads, contacted customers directly where necessary, identified cross-sell opportunities to overachieve quarterly targets.- Managed opportunities in Salesforce, produced reports and maintained sizeable pipeline throughout the year to increase sales and overachieve targets by 31%.- Drove Channel awareness through effective marketing campaigns including monitoring and reporting on results using Excel (v-lookups and pivot tables). Resulted in increased new business opportunities.- Produced reports from Siebel CRM to identify customers whose support contracts had lapsed; targeted these customers to renew support contracts which resulted in bookings of $145k. Show less

Slough, Berkshire

Reported directly to the Worldwide Service Sales Operations Director in the US. Managed and motivated a team of five administrators responsible for sales support, process improvement, analysing data, resolving service order issues and rolling out sales campaigns. - Led the design, development and implementation of an electronic order process for the service orders which resulted in a 40% decrease in processing times. The new process introduced paperless orders and quicker revenue… Show more Reported directly to the Worldwide Service Sales Operations Director in the US. Managed and motivated a team of five administrators responsible for sales support, process improvement, analysing data, resolving service order issues and rolling out sales campaigns. - Led the design, development and implementation of an electronic order process for the service orders which resulted in a 40% decrease in processing times. The new process introduced paperless orders and quicker revenue recognition.- Worked across time zones to ensure over $50k orders were audited and booked within the quarter which culminated in the EMEA team achieving 134% of sales targets.- Worked closely with the installation team to ensure any issues were resolved quickly and revenue was booked in quarter.- Centralised and organised all SharePoint data reducing administrative time by 30%.- Set monthly incentives and challenges for team to improve performance. Set targets and undertook quarterly reviews. - Successfully transitioned the service order processing to Amsterdam, advised on best practices, managed weekly meetings and provided on-site training. Show less

Slough, United Kingdom

Provided support to the Service Sales Director and Business Development Managers preparing quotations, updating Salesforce.com, running reports in Siebel CRM, analysing data and resolving purchase order holds.• Director support; book travel, accommodation, arrange meetings, produce agendas, manage emails and maintain diaries.• Organising and planning a service stand at the Cebit event in Germany. The purpose of the conference was to showcase Polycom’s service portfolio and latest… Show more Provided support to the Service Sales Director and Business Development Managers preparing quotations, updating Salesforce.com, running reports in Siebel CRM, analysing data and resolving purchase order holds.• Director support; book travel, accommodation, arrange meetings, produce agendas, manage emails and maintain diaries.• Organising and planning a service stand at the Cebit event in Germany. The purpose of the conference was to showcase Polycom’s service portfolio and latest products. The conference was a success resulting in multiple leads and increase in sales of maintenance contracts. Show less

Burnham, Buckinghamshire

Supported the New Homes Director on major high profile land development projects.• Compiled and co-ordinated the monthly new homes magazine; liaised with developers, designed magazine on Desktop Publishing which was highly successful in generating new leads.• Facilitated meetings with developers and town planners to resolve outstanding issues.• Designed, developed and delivered a record management system (using Access) for new homes in Southern England to provide a complete… Show more Supported the New Homes Director on major high profile land development projects.• Compiled and co-ordinated the monthly new homes magazine; liaised with developers, designed magazine on Desktop Publishing which was highly successful in generating new leads.• Facilitated meetings with developers and town planners to resolve outstanding issues.• Designed, developed and delivered a record management system (using Access) for new homes in Southern England to provide a complete overview of listing. Resulted in an automated system with significant cost savings.• Organised and managed the marketing material for the opening of new homes sites; generated leads and customer awareness. Show less

Chalfont St Peter, Buckinghamshire

Supported the two Managing Directors of a small software house that designed bespoke software programs. Managed administration, bookkeeping, PAYE, VAT returns, expenditure tracking, cash flow and overdue payments systems.• Developed and maintained a database (using Access) to track contractor's time at client sites to provide in-depth reports to management.• Managed the support functions for the office; including sourcing and ordering office equipment, contracts and building… Show more Supported the two Managing Directors of a small software house that designed bespoke software programs. Managed administration, bookkeeping, PAYE, VAT returns, expenditure tracking, cash flow and overdue payments systems.• Developed and maintained a database (using Access) to track contractor's time at client sites to provide in-depth reports to management.• Managed the support functions for the office; including sourcing and ordering office equipment, contracts and building maintenance which resulted in the renewal of contracts and queries resolved.• Developed and maintained a database to track contractor's time at client sites to provide in-depth reports for management and the client.• Managed the sales and purchase ledgers, PAYE and reconciliation of accounts. • Completed and submitted quarterly VAT return.• Produced weekly reports to track expenditure, cash flow and overdue payments.• Greeted visitors, answered switchboard, dealing with post and deliveries. Show less

Gerrards Cross, Buckinghamshire

Recorded and collated the monthly sales figures to show sales performance against target. Used shorthand skills to take minutes of meetings and produced letters.

Bec National Diploma, Business Studies, Bec National Diploma – Business Studies

Activities and Societies:

Business Studies And Secretarial, 3 Gcse’S & 7 Cse’S Including English & Maths