Melanie Webster Email & Phone Number

Maintains good will and effectiveness with customers and staff. Processes and follow up with customer incoming calls, researches and responds to questions and problems, and arranges for special customer shipments, while using AS400.❑ Receive inquiries, orders and complaints from customers; investigate various sources for information and answer inquiries in writing or by phone, depending on the urgency; contact other personnel in other departments when follow-up is necessary.❑ Analyze incoming orders to ensure proper identification of merchandise; correct order code, customer number, item count and number of cases ordered; special instructions on orders pertaining to shipping, pick-ups, etc.; initiate credit memos and billing adjustments as required.❑ Breakdown pricing documents, invoices, and other paperwork to be distributed to warehouse, purchasing, and other company personnel. Input customer orders and process credits and add-ons.

Processing incoming sales orders for new and existing customers; verifying customer and order information for correctness; reviewing orders for completeness, obtaining customers' contact information if missing. ❑ Informing 800+ customers by e-mail or telephone of order information, such as unit prices, shipping dates, install-mate of product and any anticipated delays.❑ Resolved client issues in order to increase client retention. Performing other general administrative duties.

Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, money orders, trekker checks, money advances, and funds transfers ❑ Entry total purchases on the cash register including sales and other taxes as applicable ❑ Monitored and collected on historical due amounts❑ Maintained well-standing of customer accounts. Initiated all collection activities (telephonic calls, letters and emails)

Associate Of Arts

Health/Health Care Administration/Management