Project Manager for the implementation of Crown Street Community Diagnostic Centre on the Liverpool Women’s Hospital site including:Full scoping of demand for diagnostic tests and waiting lists within the Cheshire and Merseyside region. Developed and supported detailed Project plans, identifying key timescales, milestones, and resources.Highlighted key risks and areas of concern including actions to mitigate or resolve issues.Obtained sign off after completion for all required Governance documentation for Trust assurance and to support new servicesEngaged stakeholders critical to the success of projects within the Trust on the build, site requirements, Health & Safety, IPC, Fire etc.Monitored and reported on progress against the agreed timelines, managing expectations with internal and external stakeholders on a local, regional, and national level.Instigated collaborative working with Partner Trusts and the LWH operational teams to deliver new services including the creation of MoU and SLAs.Assessed equipment specifications for MRI, CT, Respiratory, Cardiology, Phlebotomy and workforce recruitment/Third party Service providers for delivery. Engaged with the wider Cheshire and Merseyside region to offer mutual aid for activity, capacity, and demand Worked alongside finance and procurement teams for contracts including capital spend, revenue and sign off Liaised with Head of Finance on business cases, submitted plans and expenditure (Capital and Revenue) Reviewed operational processes and advised on changes for maximum efficiencies/best ROIMember of the Cheshire and Merseyside Operational Leads group for creating CDC operational pathways

Project Management Lead for a variety of projects across the organisation including:Headed up the scoping of a new HR Payroll system to improve the employee 'Hire to Retire' experience, create efficiencies, minimise business risk and ensure compliance with all GDPR requirements including the process mapping of all current workflows within the HR department prior to selection being made. I then negotiated the contact and led the installation of new system through to completionProject lead for the installation of the newly created Covid Lateral Flow Testing which was rolled out across all DHU sites to maintain business continuity, patient and employee safety within two weeks.Delivery of the HRMC IR35 project for all employees including fixed term, contractors, sole traders and substantive workers to ensure compliance and for business assurance Project lead for the scoping of GoodSAM Virtual consultations, a digital system devised for maximising efficiencies of clinician time to more effectively meet patients' needs. The system was initially trialled and an analysis of benefits realised undertaken prior to implementation

Head of Customer Services & Sales in the UK, France, Germany, Belgium and Holland Operational lead for Warehouse, Logistics and Distribution, Company Boutique and Cafe Delivered year on year increases in sales and service KPIs across all Customer Services departments in UK and EuropeResponsible for streamlining processes within the Customer Sales and Services departments delivering improved productivity and allowing more time for direct customer service and engagement which increased average sales values by 31%Project lead for the amalgamation of the French, Dutch and Belgium offices into a single operational hub Lille (including contract negotiation for premises in France) delivering economies of scale and simplified logistics for warehousing, deliveries and customer returnsNegotiated contracts with logistics suppliers Royal Mail, DHL and providers of packaging in line with company ethos for sustainabilityContributed to a review of company wide operational processes to maximise efficiencies and improve productivity by appropriately challenging stakeholders established ways of working with an inclusive and collaborative working 'fresh eyes' approach.Led on event planning projects including spearheading the 'David Nieper Experience' brand events, designed to create an emotional connection and engage a wider audience.Project Manager for the 'David Nieper Young Designer' competition with Nottingham Trent and Derby Universities from conception to implementation. A project designed to raise awareness of the brand with the younger design community and engage new talent for the future. Lead for ‘Fashion for Free’ competition with local schools, raising company and brand awareness including mentoring students at the David Nieper Academy for the curriculum ‘World of Work” project.

Briefed to create a Retail Operations Manual aligning store standards/processes and enhancing the customer experience for SPACE NK (a luxury skincare/cosmetics brand) with 62 stores in the UK and 29 stores in the USA. Delivered on time and on budget.

Responsible for developing business, brand awareness and training for all Miller Harris London perfumery stores and the wholesale businesses accounts in the North of the UK.

Commercial Manager for Menswear, Children’s wear, Bureau de Change, Customer Services departments, responsible for sales, service, P&L, compliance of H&S processes for store assurance and all policies in line with operating plan targets.