• Perform health plan provider orientations and conduct ongoing educational outreach with a focus on improving quality and financial outcomes within the provider network. Act as liaison between providers and the health plan to enhance the business relationship.• Conduct initial provider orientations as well as ongoing educational outreach• Educate providers regarding policies and procedures related to referrals, claims submission, credentialing documentation, web site education, Electronic Health Records, Health Information Exchange, and Electronic Data Interface• Enhance account relationships by investigating, documenting and resolving provider matters and effectively handling and responding to account changes and correspondence.• Engage providers and educate them on LDH’s PIP’s• Complete LDH projects as assigned• Create and communicate milestone documents, dashboards and success or improvement metrics• Act as a liaison between the provider and the health plan ensuring a coordinated effort in improving financial and quality performance• Provide information and status updates for providers regarding incentive agreements• Conduct site visits weekly, meet department metrics• Perform other contracting duties as requested, including but not limited to recommending changes to pricing subsystems, submitting changes to provider related database information and assisting in the completion of special projects

God first, Hard working, dedicated to making sure the business runs at its best