Melanie Winters, Mba Email & Phone Number

United States

Processed thousands of individual claim files to full and satisfying results, with a high rate of customer satisfaction Reviewed New and Existing Files to determine current status and develop a plan of action to move claims forward, as well as investigating policy Information to determine coverages, and settle claims in an expedited mannerEffectively communicated with policyholders and third parties, to gather information, and reconcile claim settlements Utilized insurance industry software and tools to thoroughly document claim details, and maintain accurate records, which resulted in exceeding carrier defined metrics

Developed and Delivered High-Quality Training Material and Classes for Desk Adjusters to ensure success in their role and trained over 300+ adjusters to work within the carriers guidelines, including Xactimate /Estimating/Policy processesHighly Requested team manager. Having over 200+ adjusters filter through my team in a 3 year periodRespond to state Department of Insurance and Executive complaints in a thorough and expedited manner, and moving the concern to the furthest point possible Served as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, and applicable federal/state laws which lead thousands of claims to successful resolutionFrontline for escalated claim with coverage and/or customer service concerns - successfully providing answers to increase the customer service experience and consistently maintaining a high rate of customer recoveryDemonstrated the ability to quickly identify and understand individual and group team needs through active listening which allowed the individual and team to produce winning solutions successfully.Delivered high-quality training and feedback, coaching team members into success while consistently receiving top ratings, exceeding quality metricsPerformed as an effective liaison between carrier needs and team goals, meeting ongoing change in carrier direction and handling expectations through creative problem solving, flexibility and attentivenessCoached team members through complex claims which required experienced review, and assisted with guiding the adjuster to develop a plan of action to move claims forward, resulting in a team with increased confidence and skillset in claim handlingResponsible for coordinating, communicating, and implementing new programs, policies, practices

Greater Atlanta Area

Coordinated and implemented strategies to increase efficiency and productivity, while supervising teams of up to 80 people- resulting in meeting and/or exceeding KPI’s Maintained in depth knowledge of all team member positions to improve and create more efficient processes, which allowed me to act as a floating manager between all floor departments, supporting multiple departments as neededDeveloped and trained team members to meet organizational goals and objectives which allowed for the team member to have a clear understanding of standards and expectationsPrepared documentation for daily, monthly, and yearly objectives and Analyzed data which allowed the identifications of any problems and improve operational efficiency Planned and executed inventory control measures to ensure maximum utilization of resources while maintaining quality standardsIdentified areas of improvement and implemented corrective action plans

Greater Atlanta Area

Responsible for the clerical function within the HR department, performing duties directly related to payroll, file administration, and requests for information; completing the necessary HR related forms and documents to update associate information or terminationsAssisted in the recruitment process and oversaw orientation of seasonal associates; which required working knowledge of the distribution center processParticipated in planning and implementing employee motivation and moral initiatives

Greater Atlanta Area

Manages the schedule and calendar, performs administrative work, including but not limited to he smooth running of the center and all non-medical related ordering and issues associated with the practiceAssists with the planning and coordination of patients including billing and collections; Fields all in-coming phone calls and determines necessary action

Chesterfield, Virginia

Contributed to the success of the restaurant being recognized as one of the best new restaurants [Richmond Magazine]Adhere/ develop/maintain marketing plans, company standards and service levels, to increase sales, minimize costs and balance a given budgetManaged job recruiting, hiring, and training processes including standardization of training, training manuals, and employee websiteDelegated 12+ employee work schedules and tasks, providing feedback and constructive criticism as neededGenerated restaurant target sales figures, analyzing weekly data to make improvementsEnsure positive guest service in all areas, respond professionally to complaints, and take appropriate action to turn dissatisfied guests into return guests

Speculator, Ny

Worked directly for the VP of Operations & Marketing to uphold and establish guest relationships that promote the conference season.Primary contact and Coordinator for all potential and reserved conference groups, managing and maintaining multiple groups of up to 500 persons simultaneously.Directed weekly meeting with all department headsManaged and Negotiated Pricing for conference needs, and any other service needs as well as handling all associated financial mattersAssisted the registrar in the daily administration of the front office, retained knowledge of all resort offerings

Cleveland, Tn

Promote, represent and recruit Lee University to prospective students. Lead individual and group tours, and provide relevant information for all facets of the University in an enthusiastic manner. Recruit prospective students for campus tours and process calls at outbound call center. Maintain excellent customer service and telephone skills, and thorough knowledge of the University offerings, in addition to keeping organized files and notes for applicants.

Summers 2008, 2009

Master Of Business Administration - Mba

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: S.I.F.E, Students in Free Enterprise, Lee University Singers International Studies Program, Cambridge, England.