(On-site at client location as a business systems analyst/project manager.)Served as a business systems analyst on contract for Project Management Support Branch (PMSB) office of the Naval Personnel Command (NPC) in Millington. Facilitated communication between the client (U.S. Navy) and service providers/contractors. Served as project manager for multiple projects with high visibility and tight deadlines within the Navy community. Projects directly impacted ability of Navy leadership to report and monitor performance metrics and to improve key Navy processes to benefit Sailors. Identified areas of best practice for client-specific business rules and requirements, and documented functional requirements and business processes using the Rational Unified Process (RUP) and client-specific guidelines. Facilitated and performed user acceptance testing and provided results for modifications to proprietary Navy systems. Formally recognized by the client with awards for exceptional level of customer service and support. Promoted within Booz Allen from Senior Consultant to Associate at first annual review.

(Formerly AIMS Logistics and PowerTrack)Managed CRM database, including ongoing maintenance, reporting, analysis, and software integration. Collaborated with the sales team to produce marketing collateral such as brochures, white papers, and sales presentations to support company’s strategic sales and marketing goals. Created, scheduled, and conducted targeted and broadcast webinars for prospective and current customers. Assisted with setting strategic marketing goals to support lead-nurturing sales efforts. Applied project management skills to coordinate company’s involvement with industry trade shows general business regional events for two product lines. Developed process templates and requirements documentation for all aspects of website management, event planning, CRM management, and other marketing activities. Oversaw the development, maintenance and analysis of company website and related online advertising campaigns. Developed and maintained content for secure client portal. Provided support to application developers on organization, usability, and labeling for new user interface. Coordinated e-mail and direct mail campaigns.

(Acquired by US Bank and changed to Syncada LLC)Served as project manager and business analyst for the implementation of new clients and new processes for existing clients. Facilitated communication between the client representative and internal resources such as finance, information technology, and management. Created documentation to correctly represent the processes and changes by using requirements documents (project implementation guides), flowcharts, scopes of work, and data dictionaries. Identified areas of best practice for client-specific business rules and requirements, while supporting internal IT process standards to achieve maximum data quality. Collaborated with internal resources to find solutions to process issues, pinpointing automated and non-automated functions to accurately capture and store data elements required for reporting and analysis. Oversaw and performed user acceptance testing and provided results for modifications to proprietary systems. Conducted post implementation assessments to ensure documentation was current and to identify lessons learned. Key skills include: excellent written and oral communication skills; business analysis skills for breaking down complex business practices into detailed documentation; ability to work with people from all areas of a company and foster productive relationships with the client; and creative thinking to overcome challenges.

(Acquired by US Bank)Responsibilities included, but were not limited to: * Design of company Intranet; maintenance of Intranet and Internet websites for AIMS Logistics and all divisions; * Coordination of company applications for awards programs such as Inc. 500, Memphis Business Journal Small Business of the Year, and Association of Financial Professionals’ Pinnacle Awards; * Writing, design, and production of print collateral, corporate stationery, annual reports, promotional items, sales presentations and company response to Requests for Proposal; * Design, development, and implementation of company communications training program.

Developed advertising budget and scheduled magazine ad placement and direct mail campaigns. Maintained corporate customer database. Designed sales presentations. Organized company involvement with trade shows. Wrote and distributed monthly employee newsletter and all press releases. Wrote, designed and oversaw production of print collateral, corporate stationery, promotional items, and photos/videos. Oversaw design, implementation and maintenance of company website.

* Oversaw the development and distribution of print collateral for two service divisions. * Coordinated and edited four company newsletters. * Supported company-owned and independently operated locations by distributing advertising material and writing press releases. * Oversaw management of a marketing assistant.

Began with a division of ServiceMaster developing sales materials and company newsletters and performing general clerical duties. Moved to the Consumer Services' marketing department to support two coordinators by assisting in development and editing of print collateral for multiple product brands. Facilitated orders for all franchise and company-owned locations. Performed general clerical duties, including the development of internal communications and advertising pieces.