"Melanie is a virtual assistant who currently provides IT support. She has mastered her communication skills by combining years of experience in the BPO and ITO industry. She is also Microsoft Certified in Azure Fundamentals and specializes in identity access management and helpdesk support. Melanie ensures that she delivers high-quality services to her clients."
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Technical Support SpecialistTechfinCebu City, Ph
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It SpecialistHome Partners Of America® Nov 2020 - PresentCebu, Central Visayas, PhilippinesInternal IT Specialist for Rocket Station Virtual Assistants in Home Partners of AmericaOversee multiple SaaS platforms, including Microsoft Office and Okta.Respond to ServiceNow tickets quickly and effectively.Provide Remote Access assistance to address technical issues faced by users.Manage the onboarding and offboarding access for employees.Revise and update knowledge base articles and standard operating procedures (SOPs). -
Virtual AssistantRocket Station Oct 2020 - PresentPhilippinesAn Independent Contractor who provides IT Support for Rocket Station Virtual Assistants to a US property management client. -
Information Technology Service DeskAccenture Jun 2019 - Sep 2020Expertise in access security and provisioning processes.Manages Office 365 mailboxes, including creation and troubleshooting.Administers Microsoft licensing.Provides timely and efficient resolution of ServiceNow tickets. -
Outsourced Consultant To Accenture, Inc.Peopleplustech Inc. Jan 2018 - Jun 2019Provides chat-based technical support.Offering a comprehensive range of remote desktop assistance to BestBuy customers.Monitoring and meeting performance metrics established by clients. -
Customer Service AdvocateConvergys May 2017 - Jan 2018Cebu CityRespond to inbound calls from healthcare professionals to address inquiries.Process medical claims efficiently and accurately.Provide healthcare providers with precise quotes derived from members' insurance plans.
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Customer Service RepresentativeTeleperformance May 2015 - Dec 2016Cebu CityManage inbound calls for complaint resolution.Respond to queries related to billing and provide accurate information to customers.Process cancellations or membership upgrades.Prioritize customer satisfaction in all client interactions.
Melanie A. Skills
Melanie A. Education Details
Frequently Asked Questions about Melanie A.
What company does Melanie A. work for?
Melanie A. works for Techfin
What is Melanie A.'s role at the current company?
Melanie A.'s current role is Technical Support Specialist.
What schools did Melanie A. attend?
Melanie A. attended Lourdes College, Capistrano St., Cagayan De Oro City.
What skills is Melanie A. known for?
Melanie A. has skills like Customer Relations, Human Resources, Customer Service, Microsoft Office, Databases, Microsoft Excel, Leadership, Microsoft Word, Management, Powerpoint, Recruiting, Training.
Who are Melanie A.'s colleagues?
Melanie A.'s colleagues are Talha Asif, Daven Cook, Cpa, Blaise S. Mazzoni, Cpa, Mba.
Not the Melanie A. you were looking for?
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Melanie Rose Guinto
Brand Ambassador At Filipino Fair Loans Advocacy Group(Filflag) IncMalolos City -
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CANO, MELANIE A.
Parañaque -
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