• Led Fidelis strategic planning process, including creation of annual plan and tracking of all strategic initiatives• Drove numerous large projects to satisfy regulations, reduce costs, and improve member experience• Managed vendors responsible for printed member materials and selected digital capabilities

• Drove pilot of a new customer experience for a national preferred provider organization

• Led all major project initiatives for the company• Established a standardized approach for enterprise-wide project planning and management• Managed the implementation of ~20 projects for Medicaid and Medicare lines of business

• Planned and oversaw implementation of new products and capabilities for Sales & Marketing• Managed an 11-member team of project managers and business analysts

• Consulted to health insurers on operational and strategic issues stemming from regulatory reform• Assessed product and technology options for insurers expanding onto the insurance exchanges• Managed multiple workstreams of large implementations converting claims billing codes

• Defined, launched and managed first company-wide product development process• Evaluated potential new business and product opportunities

• Managed three teams responsible for supporting growth of U.S. payment cards• Established strategic direction of Acquisition Capabilities team and expanded instant decisioning• Articulated scope of Billing Capabilities team and improved product upgrade customer experience• Expanded focus of Pricing Capabilities team and generated significant yearly pre-tax income

• Led large cross-functional team that built and launched Blue Cash credit card nationally• Developed value proposition for Blue Sky credit card and initiated product development• Defined and patented concept for a teen card with parent-defined spending limits

• Created platform for end-to-end processing and servicing of Amex proprietary cards at a vendor• Developed plans and led teams to complete Amex's first three credit card portfolio conversions• Managed vendor relationship and yearly operating expense

• Consulted to internal business units on strategic initiatives