• Led Sales, Marketing, and Operations within TrainAI at RWS, driving growth and execution of programs.• Achieved key revenue targets in a global setting, showcasing expertise in public speaking and teaching.• Managed P&L responsibilities, demonstrating dedication to success and innovation.

• Collaborated with leadership on communications plans and interviews, ensuring all-hands delivery for core team within GDO at Amazon Web Services.• Leveraged expertise in localization and machine learning to drive cohesiveness across global learning teams and Ops Managers.• Worked remotely to ensure seamless operations and alignment with global demand strategies at AWS.

• Led a global delivery team for data services projects, ensuring successful execution and compliance.• Collaborated with cross-functional teams in technology, sourcing, sales, and finance to drive operational efficiency and revenue growth.

• Managed projects in AI and Data Services, Business Operations, and Strategic Planning for clients like Web.com and St. Michael’s Home Care.• Led Board Management and Financial Planning initiatives resulting in improved operational efficiency and cost savings.• Spearheaded international expansion efforts, overseeing localization strategies and conducting in-depth research to drive business growth.

• Led the internationalization of a new SaaS product line, ensuring successful launch and providing detailed project budgets and reporting to the product team.• Implemented a brand new localization QA standard, resulting in immediate positive outcomes.• Acted as a champion in promoting a global mindset across the company and managed all international partners effectively.

• Managed a global team for Apple with a multi-million dollar spend• Improved client satisfaction year after year to exceed targets set for the team. Ended with a 94.5% client satisfaction across all divisions of Apple• Maintained a close relationship with sales team to advise on status of client accounts and work on developing client proposals, presentations and RFPs• Led vendor Quarterly Business Reviews and vendor scorecard reporting• Participated and lead global initiatives to ensure global continuity for all Lionbridge offices • Leader of the “Voice of the Customer” outreach to drive understanding of customers needs• Worked with marketing team to define localization integration with SEO offerings

• Worked with IBM Watson on Machine Learning and AI capabilities within chatbots to operationalize GeoFluent as an add-on service

• Managed a team of six project managers for Microsoft, responsible for both their projects and overall client relationships between client and PM.• Improved client satisfaction year after year to exceed targets set for the team. • Responsible for $3 million dollar P&L.• Worked with Project Managers to meet goals surrounding P&L, metrics and joint innovations. • Coordinated with worldwide teams and low cost centers for global execution of projects.• Responsible for forecasting and certification for all financial aspects on the Business Unit.

• Project manager for cross-functional teams consisting of hardware, software, and translation and publishing groups. • Lead $2M Microsoft Program.• Maintained close relationships with Sales team and Account Managers to advise on status of client accounts and work on developing client proposals. • Responsible for all aspects of the project to guarantee the project success and the team success. • In charge of scheduling of projects using MS Project and communicating all project status reports to client and internal teams. • All closing done for the month for internal and external financials. • Responsible for client interaction on a daily basis over the phone and client visits outside of the office.

Was responsible for all customer accounting activities, and perform a variety of duties associated with establishing and maintaining positive customer relations. In charge of all credit card related transactions including processing all authorizations, charges, and refunds. Resolve and process all customer returns and product exchanges. Investigate each return, determine appropriate customer credit to be applied, and enter billing adjustment into the system. Process refunds as necessary. Maintained customer account information and make necessary billing corrections or account credits. Respond to all customer inquiries and provide customers with appropriate literature, product information, and order status. Work closely with team members and other departments to share customer and product information to promote good services and profitable operations. Contribute to a positive and highly motivated team by helping to achieve group and company goals. In front of large audiences present the company and its products in Professional Development Workshops and Educational Tradeshows