Melanie Au

Melanie Au Email and Phone Number

Head, Strategy Management and Modernization Office @ CIBC
Toronto, ON, CA
Melanie Au's Location
Toronto, Ontario, Canada, Canada
About Melanie Au

I am a seasoned and fully bilingual senior leader with close to two decades of experience building and leading high performance teams. I am known for my ability to lead transformational change, establishing accountable and committed team environments with a bias to action and fostering innovation and problem solving mindset from within.I am experienced in partnering with C-Suite, formulating and driving product strategy. I am an expert in growing top talent, building and fostering partner relations, and managing large scale complex projects. A leader known for transparent, engaging and influential communication and story-telling. Known for ability to learn new businesses quickly, to gain credibility and successfully navigate matrix-organizationsSpecialties: General management, senior leadership, agile, digital product roadmaps, story-telling, product and project management, partner/distributor management and negotiations, operational improvement and execution, mobile application development, user experience, exceptional stakeholder management, ability to successfully navigate matrix-organization, learns new things quickly, effective and servant leadership.

Melanie Au's Current Company Details
CIBC

Cibc

View
Head, Strategy Management and Modernization Office
Toronto, ON, CA
Website:
cibc.com
Employees:
45698
Melanie Au Work Experience Details
  • Cibc
    Head, Strategy Management And Modernization Office
    Cibc
    Toronto, On, Ca
  • Cibc
    Vice President, Digital
    Cibc Jan 2024 - Present
    I lead Digital strategy, Sales Origination, and delivery for our online, mobile, and frontline channels. My teams will identify, prioritize, and implement strategies to increase digital sales, drive revenue growth, and enhance both client and employee experience.
  • Cibc
    Sr. Director, Digital & Enablement
    Cibc Mar 2021 - Jan 2024
    Toronto, Ontario, Canada
    I lead sales origination platform strategy & delivery for CIBC client and employee facing applications for both personal and business banking. I am accountable for leading two large scale digital transformations while enabling sales capabilities for over 10,000 employees and millions of clients. We are building these world class experiences on nCino, Salesforce, and Pega.
  • Together Network
    Co-Founder
    Together Network Feb 2021 - Present
    Toronto, Ontario, Canada
    An inclusive community of Canadian female professionals who empower each other to reach their full potential - by providing learning opportunities, support, motivation & inspiration. Women who attend our sessions feel energized, gain confidence and are moved to action (big or small) regarding professional development.
  • Suncor
    Head Of Digital Product Management
    Suncor Mar 2019 - Mar 2021
    I was hand-picked to lead Suncor's digital transformation. I manage a multi-million dollar budget, seven Product Management teams, and a portfolio of over 30 digital products. I am accountable for the entire product lifecycle of all digital systems supporting the Petro-Canada brand. In the last year, my team delivered the new EV (electric vehicle) App to support Canada’s Electric Highway, delivered a new Microsoft D365 CRM and set-up a multi-year multi-stage Associate ERP replacement project while maintaining and delivering enhancements to an existing Retail app, our PC web (supporting our new CareMaker Petro-Canada foundation), our loyalty systems, and our Commercial and Consumer payment systems.I designed and implemented a new Product Management organization to be more agile: lowering development costs, driving higher efficiencies, and delivering value faster to the end customer.This also involved developing and being accountable to implement all digital product roadmaps (consumer digital, payment systems, loyalty systems, retail pricing, associate products, CRM systems).I also significantly increased stakeholder engagement and alignment. Improved psychological safety within the digital organization and drove an agile mindset of embracing feedback - testing & learning to iteratively improve products.
  • Suncor Energy
    Director Of Sales & Store Operations - Retail Eastern Canada
    Suncor Energy Apr 2016 - May 2019
    In this role I had P&L accountability for Eastern Canada’s company-controlled operations.I coached, motivated and empowered Area District Managers (managing the arm’s length relationship of 3000+ independent small Business Owners & store staff) resulting in consistently being top ranked for category sales growth. Under my leadership, this network of talented small business owners saw some of the highest levels of engagement and profitability.I led the 2019 Annual Sales Conference with over 400 associates in attendance with the purpose of engaging and aligning the network on our priorities and new initiatives.I also led Suncor’s 1st International Women’s day panel resulting in a turning point on how leadership advances the Inclusion & Diversity imperative.
  • Suncor Energy
    Sales Manager - Lubricants Division
    Suncor Energy Apr 2011 - Apr 2016
    Accountable for Eastern Canada B2B Commercial and Industrial sales. Repeatedly ranked top Sales Leader - B2B Sales by the executive team. Had a track record of leading teams to consistently win large National multi-location accounts in the Construction, Transportation/Waste Management, General Manufacturing & Mining industries (including two of Canada’s largest gold mines). Consistently had multiple winners in the Annual Global Sales Awards
  • Suncor
    Special Project Lead – Sustainability Team
    Suncor Aug 2010 - Aug 2011
    Over and above full-time assignments, was hand-picked to lead a team of 10 individuals chosen to work on this transformation initiative. In less than 6 months, succeeded in mobilizing our entire Refining & Marketing (2000+ employees) population to be educated and engaged about Sustainability at Suncor. This paved the way for a more inclusive and unified culture post Suncor/Petro-Canada merger and instilled a common sense of responsibility on the Sustainability work that Suncor undertakes.
  • Suncor Energy
    Category Portfolio Manager
    Suncor Energy Jan 2010 - Apr 2011
    Led a marketing team to successfully develop proprietary dispensed product and strategy for all 800+ company-controlled retail convenience stores nationally.

Melanie Au Education Details

Frequently Asked Questions about Melanie Au

What company does Melanie Au work for?

Melanie Au works for Cibc

What is Melanie Au's role at the current company?

Melanie Au's current role is Head, Strategy Management and Modernization Office.

What schools did Melanie Au attend?

Melanie Au attended Harvard Business School, Mcgill University, Cornell University.

Who are Melanie Au's colleagues?

Melanie Au's colleagues are Gaurav Shrivastava, Pan Shi, Stephanie Friesen, Rubina Savja, Krithika Rege, Enqi Guo, Weiwei Zhao.

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