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Melanie Avraam Email & Phone Number

Head of Customer Experience at Enerwave S.A.
Location: Athens Metropolitan Area, Greece, Greece 10 work roles 1 school
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Current company
Enerwave S.A.
Role
Head of Customer Experience
Location
Athens Metropolitan Area, Greece, Greece
Company size
213 employees

Who is Melanie Avraam? Overview

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Melanie Avraam is listed as Head of Customer Experience at Enerwave S.A., a company with 213 employees, based in Athens Metropolitan Area, Greece, Greece. AeroLeads shows a matched LinkedIn profile for Melanie Avraam.

Melanie Avraam previously worked as Head of Customer Operations & Customer Experience at Elpedison S.A. and Customer Care Manager at Elpedison S.A.. Melanie Avraam holds Bachelor Of Arts, Communication & Minor In English Literature from University Of Indianapolis.

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Enerwave S.A.

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About Melanie Avraam

Experienced Customer Operations Professional with a strong background in streamlining processes to enhance customer satisfaction and operational efficiency. Skilled in managing end-to-end customer service operations, implementing best practices, and leveraging data analytics to drive continuous improvement. Proven ability to lead cross-functional teams, optimize workflows, and resolve complex customer issues promptly.As a CX Leader, I specialize in creating and implementing strategies that enhance customer satisfaction and loyalty. With a proven track record in analyzing customer feedback, identifying pain points, and designing impactful solutions, I am adept at transforming customer interactions into seamless and delightful experiences. My expertise lies in utilizing data-driven insights to inform decision-making, collaborating cross-functionally to drive customer-centric initiatives, and continuously optimizing processes to exceed customer expectations. Passionate about fostering strong relationships, I thrive in dynamic environments where I can leverage my skills to elevate the overall customer journey.Specialties: Customer Service, Customer Experience, Design Thinking, Collection, Call Center Operations, Business Development, Team Management, Training, Technical Support, Back Office Operations, Pre-Sales and After Sales Support, Outbound Campaigns , Operational Efficiency.

Current workplace

Melanie Avraam's current company

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Enerwave S.A.
Enerwave S.A.
Head of Customer Experience
Athens, GR
Website
elpedison.gr
Employees
213
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10 roles

Melanie Avraam work experience

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Head Of Customer Operations & Customer Experience

Current
Elpedison S.A.

Athens

ELPEDISON is a leading company both in electricity production and Electricity and Natural Gas supply. It aspires to always be one of the most important players in its sector, offering energy services of the highest quality.I was assigned the responsibility for the Customer Service Operations, including Customer Care through all Company's touchpoints and.

Mar 2017 - Present

Business Development Manager

Online Sales

Greece

  • Business Development Analyst & Operations Manager at 11898 Directory Assistance
  • Establishing new business relationships aiming to sustain the growth of the company’s business
  • Building relationships with existing customers so as to ensure their loyalty and investigating potential cross selling and upselling opportunities
  • Preparation of technical and financial proposals for new projects; preparation of relevant material and documentation for RFPs
  • Account Management to the portfolio of assigned customers; Acting as a liaison between customers and cross functional teams to ensure the timely and successful delivery of the service
  • Responsible for the project planning of new projects; Coordinating all involved departments so as to ensure that predefined timeframes will be respected
Jun 2015 - May 2016

Head Of Operations

Ambience - Contact Center

Greece

- Managing Daily Operations and formulating policies so as to increase productivity of Contact Center Unit - Ensuring and improving the performance, productivity, efficiency and profitability of Operations Unit through the provision of effective methods and strategies - Review financial statements, sales and activity reports so as to determine areas.

Jan 2015 - Jun 2015

Customer Operations Manager

Icap Group

Greece

- Responsible for the effective operation of all customer projects (inbound, outbound, retention, loyalty, sales, up-selling and cross-selling) so as to ensure that the predefined SLAs and targets will be accomplished - Daily monitoring of the evolution and progress of all acquired customer accounts; provide relevant feedback and propose new enhancements.

Sep 2010 - Jan 2015

Customer Service Supervisor

Wind

Athens, Greece

- Leading the team of 70 Customer Care agents and 2 Team Leaders - Preparation of forecast concerning the monthly sales and incoming calls based on main KPIs & monthly budget - Set monthly targets to operational units - Supervision of the external account in terms of OPEX and productivity - Participated in the project of procedures and systems integration.

Nov 2005 - Aug 2010

Customer Service Coordinator

Tellas

Athens, Greece

- Ensure that the company can meet it’s commitments to the customers by monitoring, coaching & supporting the customer service agents of external Call Center - Creating internal procedures and updating the customer service operational unit - Organizing outbound campaigns aiming to promote Tellas Broadband & Voice products - Planning & implementing coaching.

Sep 2003 - Nov 2005

Quality Assurance & Training Specialist

Tellas

Athens, Greece

- Preparing daily & monthly statistical reports concerning the calls flow of Company’s call center - Creating procedures for internal use in order to update all call centre agents for new managerial decisions and publish them in Company’s Intranet - Preparation of training material concerning the Company’s systems, new released products and participating.

Jan 2003 - Aug 2003

Pr Executive

Pr Partners

Nicosia, Cyprus

Event Organizing, Product Launch Programs, Press Releases, Effective communication with the Media, Market Research.

Sep 2001 - Dec 2002
Team & coworkers

Colleagues at Enerwave S.A.

Other employees you can reach at elpedison.gr. View company contacts for 213 employees →

PT Pericles Tsoutsanis Pericles Tsoutsanis Colleague at Enerwave S.A.Greece, Greece View → MM Manolis M Manolis M Colleague at Enerwave S.A.Greece, Greece View → MK Maria Karkani Maria Karkani Colleague at Enerwave S.A.Athens Metropolitan Area, Greece View → VP Vasileios Pantzalis Vasileios Pantzalis Colleague at Enerwave S.A.Marousi, Attiki, Greece, Greece View → PS Panagiota Stratigaki Panagiota Stratigaki Colleague at Enerwave S.A.Greece, Greece View → MD Maria Dimopoulou Maria Dimopoulou Colleague at Enerwave S.A.Athens, Attiki, Greece, Greece View → GK Georgia Katsamani Georgia Katsamani Colleague at Enerwave S.A.Greece, Greece View → AL Argiris Ladas Argiris Ladas Colleague at Enerwave S.A.Greece, Greece View → AV Antonis Vourlakos Antonis Vourlakos Colleague at Enerwave S.A.Greece, Greece View → ME Marianna Efthimiopoulou Marianna Efthimiopoulou Colleague at Enerwave S.A.Athens, Attiki, Greece, Greece View →
1 education record

Melanie Avraam education

  • University Of Indianapolis
    University Of Indianapolis
    Communication & Minor In English Literature
FAQ

Frequently asked questions about Melanie Avraam

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What company does Melanie Avraam work for?

Melanie Avraam works for Enerwave S.A..

What is Melanie Avraam's role at Enerwave S.A.?

Melanie Avraam is listed as Head of Customer Experience at Enerwave S.A..

Where is Melanie Avraam based?

Melanie Avraam is based in Athens Metropolitan Area, Greece, Greece while working with Enerwave S.A..

What companies has Melanie Avraam worked for?

Melanie Avraam has worked for Enerwave S.A., Elpedison S.A., Online Sales, Ambience - Contact Center, and Icap Group.

Who are Melanie Avraam's colleagues at Enerwave S.A.?

Melanie Avraam's colleagues at Enerwave S.A. include Pericles Tsoutsanis, Manolis M, Maria Karkani, Vasileios Pantzalis, and Panagiota Stratigaki.

How can I contact Melanie Avraam?

You can use AeroLeads to view verified contact signals for Melanie Avraam at Enerwave S.A., including work email, phone, and LinkedIn data when available.

What schools did Melanie Avraam attend?

Melanie Avraam holds Bachelor Of Arts, Communication & Minor In English Literature from University Of Indianapolis.

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