Melanie Hacker Email & Phone Number

Ash Grove, Mo, Us

Utah, United States

Greater Phoenix Area

Phoenix, Arizona Area

Manage Cisco Software programs and processes while focusing on growing the Software business and expanding PCM Sales force capabilities through operational training and support as well as customer success. Assist customers with the adoption and consumption of their software solutions as well as drive expansion and growth for the customer and PCM Account Executives.

Phoenix, Arizona Area

Cisco BDM supporting Enterprise Sales teams, Managing Cisco Software programs & Processes, Customer Success and Adoption Manager for Cisco business.

Phoenix, Arizona Area

I am a Business Development Manager and Vendor Relationship Specialist at En Pointe Technologies, which specializes in Information Technology Solutions and Implementation. I assist sales in growing their business through vendor programs, process evolution, engagement, and strategies. I also assist in managing vendor processes within marketing, certification, procurement, audit and technology focused growth.My skills and areas of expertise include business and vendor operations management, process management, and vendor relationship management. I work with multiple teams within En Pointe including presales, postsales, purchasing, vendor management, and marketing with vendors such as Cisco, Palo Alto, Riverbed, Brocade, F5, Meraki, Polycom, and Juniper.

Manage large manufacture programs to increase revenue and implement into sales cycle including Citrix, McAfee, Cisco, VmWare, and Microsoft BPOSCommunicate and teach program processes to sales department for utilization in increasing revenue through sales cycleManage Manufacture License and Service contract renewals for Citrix and CiscoManage and track deal registration for McAfee and Cisco

Manage Cisco Programs including Marketing, Service Contracts, Deal Registration and follow through, Audit, Training Credits, Surveys, Lead Generation and Rebates.Manage Service Contract renewal reports, Service Contract changes, moves, and consolidations.Managed Yearly 3 Million or more in Service Contract Attach and Renewal revenue. Assist in Cisco presales quoting, product configuration, pricing, order preparation and management utilizing multiple Cisco tools including OIP, MLC and CSCC. Research Cisco programs and promotions for relevance to business and profitability.Maintain Cisco Service Contract database for Engineer access and case resolution.Increased Service Contract Attach and Renewal Rate YOY to maintain highest discount level and obtain multiple rebates.Maintain Program and Process relationship between DynTek and Cisco.Successfully implemented deal registration rebate program which in turn achieved an est. $225K in rebate profit. Design service contract renewal process and program to maintain and increase renewal process.Create and implement process manuals for service contract quoting and ordering, deal registration, and product configuration.Managed ordering processes for consistency and validation. Assist Engineers in Service Contract resolution.

Support Account Managers with sales opportunities in quoting, account management, customer service, order processing.

Responsible for high volume sales of computer products through distribution.Responsible for the daily maintenance of 54+ accounts with combined monthly quota of 8.5 million, including credit, authorizations, special orders/configurations, returns, competitive quoting pricing programs, and licensing. Maintained and increased accounts generating over $35m per annum.Consistently achieved revenue and margin goals in previous 12 months. Achieved over 100% of sales quota 11 of past 12 months. Achieved AGP % for '05 previous six months: Jul 135%, Jun 122%, May 120%, Mar 155%, Feb 157%, and Jan 141%.Received multiple Wiser Cup Top Branch and Powerhouse Awards for top margin achievement. Able to function efficiently while multitasking. Three incoming phone lines and 200+ emails per day.Detail oriented, multitasking, independent and group work. Knowledgeable in areas concerning the 1800+ vendor lines, extensive knowledge of Cisco programs, product lines and configurations.Onsite and offsite customer meetings.

Inside Sales Support. Process complex orders and quotes. Customer service and Account Management

Responsible for reviewing and releasing orders placed by sales representatives.Main contact for sales representatives in credit department.General maintenance of credit department filing system.Self-motivated, needing little or no instruction in the performance of daily duties.