Experienced Senior Paralegal with a demonstrated history of working in the executive office industry. KEY HIGHLIGHTS:✔ MULTIMILLION-DOLLAR FEDERAL CLASS ACTION LITIGATION: Managed electronic discovery document collection, processing, and retention for an ongoing multimillion-dollar Federal Class action. I specifically implemented and oversaw the data collection of specific Record Custodians listed in the discovery process, which resulted in the collection of tens of thousands of Company emails and countless pages of documents. Experience in sorting through discovery documents and working with world renowned forensic data professionals to ensure compliance with discovery rules, and no sanctions by the Federal Court.✔ ATTORNEY GENERAL INVESTIGATION: Played a critical role in responding to hundreds of complaints filed with the Florida Attorney General’s office. I was the main liaison with outside counsel, and I responded to the issues raised by the Attorney General and investigated and provided answers to outside counsel and the Attorney General. I was able to lead, coordinate and instruct several cross-functional departments resulting in $0 Civil Penalties.✔ BETTER BUSINESS BUREAU (BBB): Individually responded hundreds complaints filed against MONAT with the Better Business Bureau (BBB). I instructed and led several cross-function departments such as Compliance, Customer Care, Fraud, Commissions, Accounting, and Business Intelligence (to name a few) in gathering the information necessary to respond accordingly to each such individual case, reviewed call notes, recorded phone calls, chat scripts, order records, and payment records to successfully help raise the Company’s grade by the BBB from a D- to an A. I also completed and managed the BBB’s Annual Application that resulted in another grade increase to A+.✔ MULTI-CULTURAL & BILINGUAL - SPANISH & ENGLISH✔ Strategic Senior Paralegal, Manager, with principal strengths in:Class Actions ★ Litigation (Plaintiff and Defendant) ★ Legal Compliance ★ Data Collection ★ Escalation Resolution ★ Regulatory Compliance ★ Data Privacy ★ GDPR, CCPA, PIPEDA ★ Better Business Bureau ★ Data Collection ★ Privacy Policies ★ Contract Review ★ Legal Research ★ Intellectual Property/ Trademarks ★ Intellection Property Infringement ★ Governance Support, and maintenance of records/ Minutes.
Listed skills include Legal Assistance, Organization Skills, Administration, Team Leadership, and 4 others.
