Melanie Chao Email & Phone Number

• Manage and process bi-weekly and monthly payroll cycle for over 2,000 employees, ensuring accurate and timely payment, with the proper payroll deductions and taxation• Review, analyze and verify payroll reports for accuracy and make necessary adjustments through established procedures• Perform retroactive payments and salary adjustments as necessary, as well as wage garnishments and verification of earnings (VOE)• Issue and record payroll records, PTO and sick accrual adjustments• Assist with implementation of process improvements within the department to ensure efficient and accurate payroll processing • Conduct ongoing trainings with payroll team to remain updated on significant payroll policies, procedures, and practices

San Rafael,Ca

Richmond, Ca

• Balanced cash and credit batches, managed sales journal postings as well as daily general ledger• Assisted with new customer credit approvals, as well as managed defaulted customer’s collection settlements and bad debt accounts• Developed weekly reports for past due invoices and resolved discrepancies related to any accounts• Managed customer files, scanned and categorized incoming checks received and applied to appropriate accounts• Processed vendor invoices received, as well as prepared and submitted payments

Walnut Creek, Ca

• Supervised daily store operations and staff, as well as supported manager with operations in other gift shop locations in the Bay Area• Performed other duties including cash handling, processing files, managing inventories, handling calls, and daily sales tracking

Education record

Diploma, 9-12