Mel Collinge-Cubberley Email & Phone Number

Wiltshire, England, United Kingdom

Customer facing retail role. Cash handling, running the self service tills, stock replenishment, refunds and exchanges, running end of day team leader processes- cashing up and locking down tills and services. Running the line and managing the team during our busy sunday shifts. Ran petrol staion shifts and monitored staffing breaks and rotas. Assisted the management team in daily tasks and scheduling and trained new staff. My previous position as a Genearl merchandise manager at Tesco earlier in my career was invaluable in this role as it was in my previous position in as a General colleague for two years at the Tesco Leigh store directly previous to this position which I relocated to.

Warrington, England, United Kingdom

I started in the warehouse picking orders, packing and shipping. I was quickly promoted into the office as web administrator with customer service duties. I created the product listings and web content for the wholesale website and the public website. I took telephone orders, payments and processed refunds and exchanges. I handled customer queries and issues which required in depth and extensive working knowledge of our entire product range. I took our trade team from manual invoicing and hand counting and writing stock lists to paperless digital invoicing, created and implemented a computerised stock taking system, moving invoicing from manually creating time consuming paper invoices to Sage and training others in its use and implementation, allowing real time stock level monitoring, budget calculations and projections and digital invoicing. I was promoted again to leading the International wholesale trade accounts and liasing with high profile businesses and clients to get them bulk stock quantites worldwide and processing payments and handling import and export budgets and taxes.

Horwich, England, United Kingdom

Key holder. Team Leader- responsible for on shift team, opening and closing the store, scheduling breaks, managing the customer service desk and till teams. Authorising and processing refunds and exchanges and producing targets and sales reports. Running the cash office and banking processes and end of day operations. Managing deliveries and stock replenishment processes. Responsible for Health and safety and staff training and company green energy directives. First aid in the workplace first aider. Dealing with customer complaints and queries. Creating and implementing and leading product demonstrations and themed events with a variety of childrens age groups.

Westhoughton, England, United Kingdom

Sandwich artist responsible for start and end of day procedures, 24 hour store with night shift operations, cash handling and banking processes, cashing up. Target processing and deciding how much bread would be required to be baked on any given shift to limit wastage and meet production, waste limit and sales targets. Bread baking. Food preperation. Running a clean kitchen within Halal guidelines and health and hygiene guidelines, logging dates and food preperation/storage information within legal requirements and due dilligence. Creating and managing a deep clean and intermediary clean down processes schedule for the front of house serving and baking areas, public areas and kitchen.

Abc Advanced Cake Decorating, Cake Decorating, Merit

Colour wheel theory Royal icing trellis work, infill, flows and pipework and lace, Character modelling, stenciling, techniques in butter.

Bachelor Of Arts - Ba With Hons, Combined Honours Management, Tourism And Marketing, 2.2