• Assist the Vice President and Director of HIT in development and execution of the overall HIT Department strategy• Provide direct oversight and leadership to the Business Analyst, BI Reporting, HIT Compliance, and Web Portal Support departments by setting departmental goals, establishing performance metrics, and monitoring progress towards achieving targets.• Generate regular reports and metrics to track departmental performance and provide insights for decision-making, conduct data analysis to identify trends, anomalies, and opportunities for improvement and present to leadership or clients as appropriate• Act as Primary Project Manager for projects with HIT department or MedPOINT wide scope such as MedPOINT Compliance Framework, HIT New Client/Health Plan Implementation, HIT Infrastructure Improvements and other projects as needed• Develop and maintain documentation of standard operating procedures and guidelines that promote quality assurance to ensure accuracy, completeness, and timeliness of departmental deliverables.• Identify opportunities for process improvement within the Business Analyst, BI Reporting, HIT Compliance, and Web Portal Support departments.• Foster a collaborative and productive work environment, promoting teamwork and professional development.• Serve as the primary point of contact for internal stakeholders, including department heads, executives, and operational teams

MedPOINT Management (MPM) is a Management Services Organization (MSO) providing all aspects of managed care management services for Independent Practice Association (IPA) and Hospital clients. MPM managed clients are responsible for coordinating care for over one million members in multiple contracted health plans.• Created Portfolio Management application and dashboard in Smartsheet, increasing visibility to project backlog, resource utilization, and status. • Created Project Intake, Approval, and Prioritization process, leveraging the Smartsheet platform to organize, collaborate, and communicate portfolio status.• Developed metrics for measuring team productivity, including phone and email statistics, as well as work backlog and productivity rates. Created on-demand Management Dashboards to provide visibility to HIT management and above.• Analyzed work processes and developed solutions for process improvement, reducing error rates to below 1%, saving $40M and cutting audit hours by 50%.• Supervised multiple Health Information Technology (HIT) teams including configuration and web portal support teams, comprising a mixture of direct reports and indirect reports, up to 21 people at any given time.• System Administrator and Power User for Smartsheet (cloud-based project management and collaboration application).• Developed no-code applications using the Smartsheet platform to automate processes and drive efficiency for HIT, Finance, Compliance, Claims, Strategic Operations, and other internal departments.• Responsible for managing priorities, development activities, and business relationship with external vendors, including Smartsheet and Payspan.• Designed and delivered a program of “Lunch & Learn” trainings to promote skill development of internal team mates on the Smartsheet platform.

Centene Corporation (HEALTH NET, INC.), Woodland Hills, CA 2000 – PresentOne of the nation’s largest publicly traded managed health care companies, providing health benefits to approximately 6M individuals through local health plans and government-sponsored managed care plans. Senior Project Manager, Information Technology GroupManaged projects through all phases of project life cycle with teams located on-site, off-shore, and via tele-commuting locations. Revised inter-disciplinary workflow to improve quality and definition of project goals, system design and final outcomes. Increased accountability for deliverables throughout projects by instituting standardized project management tools such as project charters and change control practices. Aligned project resources and deliveries despite frequent changes in corporate strategies and objectives.• Performed as Program Manager for multi-year, multi-million dollar ($5-10M) complex initiatives for sales and financial systems, coordinating the activities of multiple interdependent project teams (40 - 50 participants, including in-house, domestic, and offshore resources), mentoring project managers, managing vendor relationships, controlling and reporting all aspects of the overall programs.• Managed claims, benefits, and payment systems programs; coordinated multiple managers and nearly 50 small-to-medium-sized projects while limited to only internal resources. • Simultaneously managed multiple small to extra-large related and unrelated projects with individual budgets ranging from $100K to $1M and project teams consisting of 10-15 in-house resources

Project Manager, Client Support (1998 – 2000) Served as project team leader on numerous new product development processes and launches. Balanced multi-project integrations, beta testing and client implementations. Determined project scope, defined product requirements, monitored and documented ongoing project growth and testing, and achieved new product client sign-off on time and on budget.• Upgraded various ad hoc methodologies to establish standardized implementation procedures for new and existing products. • Led multi-disciplinary project teams comprised of software development, technical services, client services, product management, sales, and on-site customer service.

Manager, Client Support (1995 – 2000)Managed User Support and Training Departments during total head count growth from eight to twenty employees. Responsible for recruitment, orientation, and training of new staff members. Analyzed growth impact on department operations, recommended, developed and implemented new policies and processes as warranted. Mentored and trained new department managerial staff. • Designed, developed and facilitated new training programs for internal new hires and 200+ external clients. • Designed and implemented a company-wide program for the advancement of personnel skills including industry knowledge, technical expertise and corporate operations.

Senior Consultant, Client Support (1990 – 1995)Provided information technology support for clients in a Novell Netware environment through installation, troubleshooting, training and operations counseling. Administrator for the Electronic Data Interchange (EDI) service with over 100 users facilitating approximately one million transactions per month. Contributed to the research and development of new products introducing customer-suggested software enhancements. • Supported the EZ-CAP product line through system installation, training and technical support for over 300 clients across the country.• Conducted Alpha and Beta testing of new products and product upgrades throughout four separate product lines in the corporate portfolio.